Engineer, SME Support

JOB DESCRIPTION

Customer Service
• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls 24x7x365 days.

Maintain Data Center Systems
• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
• Plan and coordinate the Master Maintenance plan from Electrical and Mechanical. Work with Site Lead to inform affected clients and to make changes if requested by clients.
• Work with all DC vendors, term contractors, and equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out.
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
• Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted is as per submitted PTW, MOS, and checklist approved, ensuring the quality of work conducted.
• Adhere to all quality, health & safety, and environmental policies within the CE domain.
• Comply with site-required policies, guidelines, and practices.

JOB REQUIREMENTS

Qualified candidates will possess the following:
• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• Experience with the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook, and Visio required; working knowledge of SharePoint preferred.
• Proficiency in both written and spoken English.
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production, or power plant experience).
• Working knowledge of mechanical, electrical, life safety monitoring, and control systems typically used in critical environments.
• Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical.