Engineer, Security & Network

NCS Pte Ltd; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Network & Security Engineer to provide critical support for client systems. This role involves routine network maintenance, troubleshooting, and security management, ensuring compliance with SLA obligations. You will work in a dynamic environment, collaborating with a diverse team while leveraging your skills in network devices and firewalls. If you are a self-motivated individual with a positive attitude and a passion for technology, this opportunity offers a chance to make a significant impact in the technology services sector.

Qualifications

• 1 year of experience in network and security roles or internship.
• Good knowledge of network systems and firewalls.

Responsibilities

• Perform routine network maintenance and system upgrades.
• Identify and resolve network and security issues promptly.

Skills

Network Maintenance

Troubleshooting

Firewall Management

Customer Management

Documentation

Education

Diploma in Computer Science

Degree in Computer Engineering

Tools

Fortinet

Checkpoint

Palo Alto

Routers

Switches

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

As a Network & Security Engineer, you will be responsible for the initial support and maintenance of OneCare’s client. This role provides 24x7 standby onsite and remote troubleshooting support, onsite HW replacement, security patches and firmware or software upgrade of Network and Security devices while ensuring SLA contractual obligation is meet.

What will you do?

Network and Security Maintenance

• Perform routine network maintenance and system upgrades, including service packs, patches, and hot fixes.

• Hardware replacement which requires prepping up the replacement device with same firmware/software and patches with faulty device. This also requires basic to intermediate configuration.

Troubleshooting and Support

• Identify and resolve network and security issues promptly.

• Provide technical support to end-users and escalate issues to higher-level engineers when necessary.

• Document network problems and resolutions for future reference.

• Basic and/or Intermediatory skill in switches, routers or f5

• Basic and/or Intermediatory skill in Firewalls eg Fortinet, Checkpoint and/or Palo Alto

Security Management

• Adherence to all clients Security and Cyber hygiene policies.
  Respond to security audits and vulnerability assessments.

Incident Response

• Part of the 24x7 rotational standby to support all clients 24x7 ensuring meeting SLA.

• Respond to network and security incidents.

• Participate in incident response drills and post-incident reviews.

• Follow all processes, including timely escalation to senior engineers.

Documentation and Reporting

• Conduct and maintain accurate and up to date Preventive Maintenance report where contractually obligated.

• Daily regular accurate update of incident tickets.

• Collaborate with other engineers to ensure comprehensive documentation of network and security procedures/SOP.

Qualifications

The ideal candidate should possess:

• Diploma /Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent

• Network and security Internship experience or minimally 1 year of related experience or exposure

• Good knowledge network and firewalls

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.

• Ability to develop and maintain respectful and trusting relationship

• Good customer management experience

• Proficient in written and spoken English

• Able to travel as required

Additional information

We are driven by ourAEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity -and we seek individuals who embody these values in both their professional and personal lives. We arecommitted to our Impact: Valuing our clients, Growing our people, and Creating our future.