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Engineer, Network & Security | Yearly Renewable Contract | Up to $6800

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd)

Singapore

On-site

SGD 48,000 - 72,000

Full time

3 days ago
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Job summary

A leading company seeks an IT Support Professional knowledgeable in Checkpoint Firewall management. The role involves 24x7 support responsibilities, preventive maintenance duties, and training junior staff. Candidates must obtain necessary certifications and are expected to address daily technical issues efficiently.

Qualifications

  • Experience with Checkpoint Firewall is required.
  • Certifications necessary to support key customers must be obtained.
  • Candidates should be able to train L1/L2 team members.

Responsibilities

  • Participate in maintenance standby duty for 24x7 support.
  • Ensure SLA levels are achieved for every fault case.
  • Conduct preventive maintenance including inventory checks.

Skills

Checkpoint Firewall
Incident management
Preventive maintenance
Training

Job description

*Checkpoint Firewall experience required.

Key Responsibilities:

  1. Participate in maintenance standby duty to cover 24x7 support on a rotational basis as assigned by the team lead.
  2. Ensure SLA levels are achieved for every fault case.
  3. Escalate issues when faults are beyond L1/L2 knowledge.
  4. Attend to daily call assignments during office hours when not on standby.
  5. Perform weekend or after-hours duties if required, even if not on standby.
  6. Conduct preventive maintenance, including hardware inventory checks.
  7. Follow up on cases from opening to closure.
  8. Update incident tickets accurately and promptly.
  9. Obtain certifications necessary to support key customers.
  10. Train L1/L2 team members on relevant competencies, e.g., firewall/legacy products.
  11. Perform additional assignments as directed by the Ops manager or TSM.

This role is in partnership with Employment and Employability Institute Pte Ltd (“e2i”), which supports workers and employers through job matching, career guidance, skills upgrading, and manpower solutions. By applying, you consent to e2i’s PDPA policies.

By submitting your personal data and CV, you agree that PERSOLKELLY Singapore Pte Ltd and its affiliates may collect, use, and disclose your data as per their Privacy Policy at https://www.persolkelly.com.sg/policies. You confirm you have read and understood the policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R24121115, Lucas Tan

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