Engineer (Maintenance)

MITSUBISHI ELEVATOR (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading lift company in Singapore is seeking a Service Manager to oversee operations and ensure maintenance activities are executed efficiently. The ideal candidate will have a degree in engineering and experience in the lift industry, along with strong communication and interpersonal skills to manage service teams and customer relationships effectively.

Qualifications

• 3 to 5 years of working experience in the lift industry.
• Sound knowledge of lift and escalator technology.
• Mature personality with strong customer focus.

Responsibilities

• Manage service teams for maintenance and minimize breakdowns.
• Oversee service operations and safety compliance.
• Develop staff through motivation and counselling.

Skills

Communication

Negotiation

Team Building

Customer Relationship Management

Self-Motivation

Education

Degree or Diploma in Mechanical, Electrical, Electronics, or Mechatronic Engineering

Job description

Job Description

To manage service business units, include but not limited to:

• Ensure service teams carry out day-to-day maintenance activities and to minimize elevator breakdowns
• Manage day-to-day service operations and functions; manage quality, environment and safety compliance
• Manage call-back rates and sick units, initiate general corrective and prevention measurement to improve performance and reliability objective
• Manage follow up actions relating to customer complains, conduct periodic inspections and visitations to ensure fulfillment and customer satisfaction objectives.
• Cultivate staff development and welfare, includes motivation, counselling, appraisal and rewards.
• Communication and build rapport with various levels of internal and external customers and service providers.
• Work together with Sales colleagues to ensure all traditional and non-traditional repair jobs are advised to customers, follow-up until successful sales and implementation

Job Requirement:

• Candidate must possess at least a Degree or Diploma in Mechanical, Electrical, Electronics, Mechatronic Engineering or its equivalent.
• 3 to 5 Year(s) of working experience in lift industry and sound knowledge in lift and escalator technology, including customer relationship management may also be considered.
• Mature personality, with well-balanced customer focus
• Proven communication and inter-personnel skills, negotiation skills with all levels of internal and external customers.
• Achiever with self-motivation attributes.
• Good at team building and staff motivation

We regret to inform that only shortlisted candidate will be notified