Engineer, Facility Management

Keppel (Data Centres and Networks Division); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service and Operations Technician. This role focuses on maintaining critical data center systems and ensuring 100% uptime of essential mechanical and electrical systems. You will be responsible for responding to customer service requests, conducting daily walkthroughs, and managing subcontractors in compliance with health and safety protocols. If you possess a strong background in electrical and mechanical engineering, along with a passion for operational excellence in a critical environment, this opportunity offers a dynamic work setting where your contributions will directly impact service quality and reliability.

Qualifications

• 3-5 years experience in data center or critical environment required.
• Excellent understanding of electrical and mechanical systems.

Responsibilities

• Maintain positive client relationships and respond to service requests.
• Assist in daily management of DC operations ensuring uptime.

Skills

Electrical Systems Knowledge

Mechanical Systems Knowledge

Communication Skills

Problem-Solving Skills

Education

ITE/Nitec/Diploma in Electrical or Mechanical Engineering

Facilities Management

Tools

Microsoft Office Suite

Building Management Systems

PLC Programming

Job description

JOB DESCRIPTION

Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid.
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition.
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
• Maintain log and records of instrument readings, equipment and consumable stock level.
• Report all unlocked doors and racks to the security control.
• Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager.
• Incidents and field service reporting and filing.
• Adherence to all quality, health & safety, and environmental policies within the CE domain.
• Comply to site required policies, guidelines and practices.

JOB REQUIREMENTS

Qualified candidates will possess the following:

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• An excellent understanding and experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
• Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data center infrastructure.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Proficiency in both written and spoken English.
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
• Proficient knowledge of HVAC and/or Electrical Systems. Team Lead shall be proficient in both Electrical and Mechanical.
• Able to work rotating shifts and on weekends/public holidays.