Engineer (Customer Support)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the gaming industry is seeking an IT Support Engineer who will provide comprehensive remote and onsite support for their Casino Management System and other Gaming Products. The ideal candidate will have a Bachelor's degree in Information Technology and at least 2 years of relevant experience in IT system application support. Responsibilities include troubleshooting, system maintenance, and providing solutions to ensure optimal performance of gaming systems. Experience in the gaming industry is preferred, and opportunities for growth into a Lead Engineer role are available.

Benefits

On the job training provided

Normal working hours (Monday to Friday)

Non-working hours standby allowance

Qualifications

• 2 years of relevant working experience in IT system application support or development or database administration.
• Proven hands-on experience in server, database, and application preparation, configuration, installation, and troubleshooting.
• Understanding of Software Development Life Cycle (SDLC).

Responsibilities

• Provide Level 2 remote and onsite support to the Casino Management System and all Gaming Products.
• Participate in problem diagnostics and root cause analysis.
• Coordinate with internal and external technical issues relevant to the system.

Skills

Analytical skills

Problem-solving skills

Ability to work under pressure

Education

Bachelor Degree in Information Technology or related disciplines

Tools

Windows Server

Microsoft SQL Server

Microsoft IIS

VMware ESXi

Microsoft Power BI

Job description

Responsibilities

• Provide Level 2 remote and onsite support to the Casino Management System and all the company Gaming Products at application, infrastructure and database level
  

• Participate in problem diagnostics, root cause analysis, providing and applying solution to the Casino Management System and all the company Gaming Products
  

• Participate in systems preparation, configuration, QA testing, system installation, upgrading and patches implementation
  

• Participate in remote and onsite (oversea) installation project, including system and all the company Gaming Products relevant project
  

• Provide system maintenance, capacity monitoring, health and performance monitoring, utilization optimization to all relevant system equipment
  

• Provide system backup, database restoration and system recovery to all relevant system equipment
  

• Provide instruction to Level 1 support team and clients to troubleshoot and resolve the escalated technical issues
  

• To coordinate with the internal and external technical issues relevant to system and all the company Gaming Products
  

• To handle and response the daily customer enquiries or technical issues via emails
  

Job Specifications

• Bachelor Degree in Information Technology or related disciplines.

• 2 years relevant working experience on IT system application support or development or database administrative

• Extensive experience on Windows Server, Microsoft SQL Server, Microsoft IIS, VMware ESXi and Microsoft Power BI

• Proven hands-on experience in server, database, application preparation, configuration, installation and troubleshooting

• Understanding of Software Development Life Cycle (SDLC)

• Strong analytical and problem-solving skill • Able to work under pressure, independently and efficiently

• Able to travel overseas for assignments if necessary

• Prior experience working in gaming industry is an advantage

• Understanding of C#, SQL Store Procedure is an advantage

• Candidate with more experience will be considered as Lead Engineer

• On the job training will be provided • Normal working hours (Monday to Friday)

• Non-working hours standby is required and allowance will be provided