Engineer Customer Engineering

Borr Drilling; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Une entreprise de semi-conducteurs recherche un Ingénieur Client pour gérer les programmes clients et assurer la satisfaction. Vous serez responsable de la gestion des interfaces clients, de l'analyse des performances et de la communication technique. Les candidats doivent avoir un diplôme en ingénierie et une expérience en environnement de fabrication de wafers est préférée.

Qualifications

• Minimum 2 years' experience in wafer fab environment.
• Knowledge of wafer fab processing.
• Fluency in English; other languages are an advantage.

Responsibilities

• Manage and monitor customer programs and NPIs.
• Plan, monitor, and control overall project plan and risk analysis.
• Effectively communicate with customers regarding technical and quality issues.

Skills

Communication

Analyse des données

Résolution de problèmes

Education

Degree in Electrical/Electronic Engineering

Tools

PowerBI

Job description

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com .

Your Role

• Manage and monitor the success of customer programs and NPIs in the Fabs by utilizing and updating the appropriate systems. Resolve and/or highlight issues that threaten the success of customer programs and/or NPIs.

• Process and manage customer interfaces (such as but not limited to customer requests, meetings, visits, complaints and feedbacks) with timely closed-loop response by utilizing and updating the appropriate systems.

• Support and utilize Customer scorecards and QBR feedback to gauge customer satisfaction and drive for improvements with the aim of being rated as #1 Supplier.

• Solicit training and coaching so as to continuously improve the skills and knowledge needed to carry out Customer Engineering’s roles and responsibilities.

• Responsible and accountable for complying with environmental, health, safety and security (EHSS) system, policies, procedures and guidelines that are applicable to scope of work, thereby maintaining a healthy and safe workplace.

Accountability

• Plan, monitor and control the overall project plan and risk analysis to ensure that all deliverables are met on time.

• Synergize and participate with cross-departments in achieving corporate management’s business objectives and initiatives.
  

Relationship Focus

• Effectively communicate to customers on technical and/or quality issues so as to mitigate exposure and proactively manage customers’ expectations.
  

Requirements

• Degree in Electrical/Electronic Engineering or related field from recognized institutions.
• Minimum 2 years relevant experience in wafer fab (technical position) environment preferred.
• Fresh graduates who are keen to learn in the semiconductor industry can be considered.
• Knowledge of wafer fab processing
• Fluency in English Language - written & verbal. Knowledge of other languages will be an advantage.
• Well versed in PowerBI platform and data analysis
• Customer-friendly, personable and communicative.
• Proactive, outgoing and energetic.
• Teachable, mature and creative.
• Possess system and creative problem solving skills.

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.

Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia