Engineer, Access & Transmission Ops

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking an IT Operations Lead to oversee processes for DWDM and voice operations. The role involves managing incidents and relationships with vendors, as well as providing expert IT support. Applicants should hold a relevant degree and possess over 5 years of operations support experience, along with proficiency in IT integration and cybersecurity. Join us and empower your career by saying hello to new possibilities.

Qualifications

• Min 5+ years operations support experience and 3+ years in IT support lead or IT engineering role.
• Strong understanding of IT integration, cybersecurity and deployment.
• Good knowledge of telecommunications engineering and transmission system concepts.

Responsibilities

• Lead a team to manage operational processes for DWDM and voice operations.
• Troubleshoot and manage incidents, service status, and communications.
• Manage relationships with third-party vendors from selection to contracting.

Skills

Operations support experience

IT integration

Cybersecurity

Communication skills

Analytical thinking

Teamwork

Education

Degree in Computer Science/Engineering, Electrical & Electronic or Mechanical Engineering

Tools

Transmission equipment (SDH, DWDM, GPON, MSAN)

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Lead a team to manage and oversee operational processes to support DWDM and voice operations.
• To lead in troubleshooting and root cause analysis during incident, and manage incidents, service status and escalations, and coordinate updates and communications with management and users.
• Manage contracts and relationships with third-party vendors, from selection and RFP to contracting.
• Support, implement, troubleshoot and manage on-prem and virtualised IT infrastructure for DWDM, voice operations and mobile servers to ensure stability, cyber-security and performance.
• Strong communication skills across many teams and cultures as well as reporting to various government regulatory departments.
• Provide and demonstrate expert IT support for our end users, in-office or remotely
• Train engineers/users on new processes, solutions and IT policies.
• Perform any other duties as assigned by the supervisor

Skills for Success:

• Degree in Computer Science/Engineering, Electrical & Electronic and Mechanical Engineering
• Min 5+ years operations support experience and3+ years working in a IT support lead or IT engineering role
• Strong understanding of IT integration, cybersecurity and deployment
• The candidate must have good knowledge on telecommunications engineering and the working concepts of the transmission systems.
• Experience and knowledge in transmission equipment will be an added advantage, such as SDH, DWDM, GPON, MSAN, MD/ONU/, SIP IAD, CE).
• The candidate must have an analytical mind, fast response and dedication to resolving problems.
• The candidate must be able to demonstrate good interpersonal and communications skills and the ability to work as a team.
• Able to work during non-office hours on an occasional basis and be on 24 x 7 hours standby alert for ad-hoc faults.

Are you ready to say Hello to BIG Possibilities? Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career