Engagement Ambassador - Attractions

Be part of our diverse and inclusive team.

Job Responsibilities

1. To design and develop engaging programs, events, and activities to enhance the guest experience.
2. To coordinate with various departments to ensure seamless execution of events and programs.
3. To engage with guests through interactive activities, tours, and educational programs.
4. To provide exceptional customer service and ensure all interactions contribute to a positive and memorable guest experience.
5. To oversee the logistics and execution of programs, ensuring all aspects run smoothly and efficiently.
6. To ensure all activities and programs comply with safety regulations and standards.
7. To maintain a safe and welcoming environment for all guests and staff.
8. To work with the Attraction leadership team on planning, development, and implementation of new programs for the Attractions team.
9. Must be able to work in a fast-paced, high volume, and performance-based environment while maintaining the highest level of service quality and performance capabilities.
10. Strictly adhere to all established departmental policies, procedures, and operating standards.
11. Any other related duties as directed.

Job Requirements

Education & Certification

No formal education required.

Experience

• Min 1 year of experience in hospitality and attractions industry.

Other Prerequisites

• Possess a good sense of spontaneous positivity and creative impromptu thinking.
• Enthusiastic attitude and vibrant persona with an eagerness for friendly interactions.
• Passionate and love interacting with children.
• A well-groomed and professional appearance.
• Proficient in written and spoken English (essential), and at least one other spoken language/dialect (desirable).
• Excellent organizational and multitasking skills, with the ability to manage multiple projects simultaneously.
• Able to communicate effectively to a broad range of audiences, in person or online.
• Excellent verbal and written communication skills.
• Flexibility to work evenings, weekends, and/or holidays as needed.