End User Support Analyst

Borr Drilling; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company is seeking an End User Support Analyst to deliver high-level deskside support to multinational clients in Singapore. This role requires expertise in Windows OS, effective troubleshooting skills, and a customer-centric approach. Ideal candidates have at least 3 years of IT support experience, with solid capabilities in managing user equipment and providing VIP support.

Qualifications

• Proven work experience as a desktop support engineer or support technician.
• More than 3 years of IT deskside support.
• Familiar with Service Desk ticketing systems.

Responsibilities

• Provide level 2 End User Computing support.
• Troubleshoot hardware and software issues.
• Support off hours and perform ad hoc duties.

Skills

Troubleshooting

Customer Service

Problem-Solving

Team Player

Communication

Education

Diploma/Bachelor’s degree in Computer Science

Job description

End User Support Analyst

We are looking for experienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
Working location: Central, Singapore

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