End User Support Analyst

ENNOVATEZ PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an End User Support Analyst to provide deskside support for multinational clients. The role involves troubleshooting hardware/software issues, managing assets, and delivering exceptional VIP support. Ideal candidates possess a degree in IT and extensive experience in user support, excelling in problem-solving and communication skills.

Qualifications

• 3+ years IT deskside support experience.
• Proven desktop support engineer background.
• Able to support off-hours and perform ad hoc duties.

Responsibilities

• Provide level 2 End User Computing support.
• Handle asset and peripherals inventory management.
• Provide smart hands support for networks and servers.

Skills

Troubleshooting skills

Customer centric

Problem-solving skills

Interpersonal skills

Multitasking

Verbal and written communication

Education

Diploma/Bachelor’s degree in computer science

Job description

End User Support Analyst

We are looking forexperienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

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