End User Service Support Engineer

Millennium Management, LLC; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Support Engineer to provide exceptional service in a dynamic financial environment. This hands-on role involves delivering high-quality support to end-users, troubleshooting desktop technology, and managing issues with professionalism. Candidates should have strong analytical and problem-solving skills, along with a solid understanding of Microsoft Windows and Office applications. The ideal candidate will thrive under pressure and contribute innovative ideas to enhance technology and processes. If you're passionate about technology and customer service, this is an exciting opportunity to make a significant impact.

Qualifications

• Experience in supporting trading applications in a finance company.
• Knowledge of PC hardware/software troubleshooting and deployment.
• Ability to provide support to remote locations effectively.

Responsibilities

• Deliver high-quality support to end-users in a professional manner.
• Respond to calls and manage issues until resolution.
• Contribute ideas to improve current technology and processes.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service

Technical Documentation

Microsoft Windows OS

Microsoft Office Suite

Linux OS

Mobile Computing

Tools

Citrix VDA

Dell Wyse Terminals

Cisco Phone

Webex

Zoom

Slack

Job description

Support Engineer

The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.

Principal Responsibilities

• Deliver high-quality support to end-users in a courteous professional manner
• Support desktop technology and applications including Market data
• Respond to calls and manage issues until resolution even if escalated to another team
• Write technical documentation/testing/knowledgebase to document problems and resolutions
• Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers.
• Strong analytical and problem-solving skills
• Ability to work independently and under pressure
• Flexible in approach, and comfortable dealing with ambiguity when necessary
• Contribute ideas to improve current technology, future deployments and decisions
• Identify and help to automate process within Infrastructure

Qualifications/Skills Advantageous

• Experience working at a finance company supporting trading applications
• Familiar with PC hardware/software troubleshooting and deployment practices for desktops
• Citrix VDA infrastructure support including Dell Wyse Terminals
• Citrix Applications and Desktop support
• Able to effectively provide support to remote locations
• Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365
• Broad understanding of mobile Tech including BES12, Intune, Android and IOS devices
• Cisco phone support
• Webex/Zoom/Slack support including Video calls & screen sharing.
• Experience working with 3rd Party Vendors
• Excellent written and verbal communications skills as well as strong customer service experience
• Demonstrate an ability and interest in having a hands-on approach to the Desktop Support function