End User Service Support Engineer

Millennium Management, LLC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Support Engineer to provide high-quality technical support in a fast-paced environment. The ideal candidate will handle various desktop technologies, offer reliable assistance, and contribute to enhancing the current support processes. This hands-on role calls for strong analytical abilities, effective communication skills, and a proactive approach to support IT infrastructure.

Qualifications

• Experience in providing support to end-users in a financial environment.
• Knowledge of desktop technology, market data applications, and mobile computing.
• Strong troubleshooting skills with Windows OS and Office Suite.

Responsibilities

• Deliver high-quality support to end-users in a professional manner.
• Manage and resolve calls and issues until completion.
• Document technical problems and resolutions.

Skills

Analytical skills

Problem-solving skills

Communication

Flexibility

Tools

Microsoft Windows OS

Microsoft Office Suite

Citrix Applications

Job description

Support Engineer

The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.

Principal Responsibilities

• Deliver high-quality support to end-users in a courteous professional manner
• Support desktop technology and applications including Market data
• Respond to calls and manage issues until resolution even if escalated to another team
• Write technical documentation/testing/knowledgebase to document problems and resolutions
• Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers.
• Strong analytical and problem-solving skills
• Ability to work independently and under pressure
• Flexible in approach, and comfortable dealing with ambiguity when necessary
• Contribute ideas to improve current technology, future deployments and decisions
• Identify and help to automate process within Infrastructure

Qualifications/Skills Advantageous

• Experience working at a finance company supporting trading applications
• Familiar with PC hardware/software troubleshooting and deployment practices for desktops
• Citrix VDA infrastructure support including Dell Wyse Terminals
• Citrix Applications and Desktop support
• Able to effectively provide support to remote locations
• Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365
• Broad understanding of mobile Tech including BES12, Intune, Android and IOS devices
• Cisco phone support
• Webex/Zoom/Slack support including Video calls & screen sharing.
• Experience working with 3rd Party Vendors
• Excellent written and verbal communications skills as well as strong customer service experience
• Demonstrate an ability and interest in having a hands-on approach to the Desktop Support function