End User Computing Specialist Senior

TELUS Digital; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TELUS Digital is seeking an EUC Specialist Senior to provide expert tech support to internal clients and staff. This role emphasizes troubleshooting hardware and software, maintaining operational efficiency, and assisting with continuous improvements. Ideal candidates will have extensive experience in Google Workspace and MAC OS troubleshooting, along with a commitment to delivering excellent customer support.

Qualifications

• 5+ years of experience providing global end-user support.
• Experience in providing support for MAC OS.
• Basic knowledge about GSuite and Google Workspace.

Responsibilities

• Provide on-site or remote support for hardware and software issues.
• Install, configure, and maintain operating systems and software applications.
• Maintain technical documentation of configurations and procedures.

Skills

Google Suit / Google Workspace

MAC OS troubleshooting

End User Computing

IT troubleshooting

TCPIP networks

Job description

RequirementsDescription and RequirementsPosition overview:EUC Specialist Senior is responsible for providing first line support to internal clients, administration staff and EUC specialist in assisting them with additional hardware and software and hardware requirements and making sure that the systems are working properly according to company standards. Resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization.Key responsibilities: Provide technical on-site or remote support to end-users for the resolution of issues with hardware or software Create WiFi credentials for clients and other visitors and provide any required support to enable access Install, configure, and maintain operating systems and software applications Troubleshoot reported issues and escalate to the specialized team when required (Network, Telephony, Server, etc) Provide support and troubleshooting expertise for new client launches Perform hardware maintenance and upgrades, coordinating with vendors for hardware repairs or replacements Maintain technical documentation of configurations, procedures, and troubleshooting stepsAdditional Job DescriptionWork Location: Gift City, GandhinagarWorking Mode: 5 Days Work from officeShift Timings: Rotational Flexible Shift (including Night shift)Experience: 5+ YearsKey Skills: Person should have experience working with Google Suit / Google Workspace OR MAC OS troubleshooting along with the tech skills required for EUC roleEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.,

• Job Tags tele customer service, it network
• Job Type Full time

SKILLS

• Google Suit Google Workspace
• MAC OS troubleshooting
• EUC role

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• Experience providing global enduser support
• Experience in providing Mac support
• +2

  Basic knowledge about GSuite , Google Workspace

Remote Support,Virtualization technologies, Network Knowledge, Avaya Console Management, IT troubleshooting, Microsoft Office Suite

Troubleshooting, Windows, Office, COTS, ITIL Framework, Service Now, Remedy, Communication Skills,End User Computing, ITSM Tools

OSI model, network monitoring, DNS configuration, troubleshooting,TCPIP networks, VPN Troubleshooting

• Experience providing global enduser support
• Experience in providing Mac support
• +2

  Basic knowledge about GSuite , Google Workspace

Remote Support,Virtualization technologies, Network Knowledge, Avaya Console Management, IT troubleshooting, Microsoft Office Suite

Troubleshooting, Windows, Office, COTS, ITIL Framework, Service Now, Remedy, Communication Skills,End User Computing, ITSM Tools

OSI model, network monitoring, DNS configuration, troubleshooting,TCPIP networks, VPN Troubleshooting