End User Computing (EUC) Support cum Project Management

EUC Support

with infra/network knowledge

project management

stakeholder management

1. Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems.
2. Technical support to Desktop, Local Area Network (LAN/WiFi) and all business applications.
3. Perform system changes and developments to any of company systems and applications to agreed standards and timescales.
4. Install standard business desktop/laptop Images to an agreed standard.
5. Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
6. Provide basic hardware/software configuration, fault finding and problem resolution.
7. Conduct routine maintenance (upgrade and patching), monitoring and administration on IT systems, hardware, network, and business applications.
8. Provide video and audio-conferencing system support to end users.
9. Supporting Digital projects/initiatives.
10. Liaise with internal users and external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.
11. Answer technical queries and meet operational service levels.
12. Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.
13. Work as a team member and share knowledge with colleagues.
14. Work to agreed personal development plans to broaden the skill range available for all systems and application areas.
15. Provide user training, hints and tips and other user assistance as required on company’s systems and applications.
16. Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.
17. Be available to support the business during ‘out of core hour’ working time.
18. Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.
19. Manage incidents and requests from customers.

1. A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.
2. Have a basic understanding of the desktop and LAN/WiFi/WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
3. Good knowledge of computer hardware, Windows and Mac operating systems, and software applications.
4. Good understanding of mobile/smart devices, Android, and iOS.
5. Good working knowledge and experience in managing Office365 and Azure.
6. Project Management and Stake Holder Management Experience is preferred.
7. To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.
8. Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation.
9. The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications.
10. The ability to work within a team and be willing to share learning and to learn from others.
11. Possession of good verbal and written communication skills.
12. Maintain good personal skills and an ability to cope with potential conflict.
13. Clear authority security (CAT 1) clearance.

1. IT/engineer related diploma from polytechnic or degree from university.
2. Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
3. ITIL Foundation V3 would be beneficial.
4. Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
5. Familiarity with professional development standards.
6. Thorough knowledge of IT products and the marketplace.
7. Maintaining a good network of contacts within IT and within the business.
8. It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN/WiFi/WAN, Office 365, Office products Outlook, Internet Web Browsers, Teams.
9. Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities.