Employment Support - Assistant Director

Overall Job Responsibility

Oversee the team to drive and lead engagement efforts with private and public agencies, Social Service Agencies (SSAs) and appointed partners to deliver effective job placement and job support services for persons with disabilities.

Duties and Responsibilities

Client Servicing and Support

• Lead strategic engagement with persons with disabilities, employers and support networks to identify needs, address service gaps and provide appropriate services and relevant resources.
• Oversee case management across client servicing channels, including calls, walk-ins and email inquiries.
• Drive end-to-end case coordination processes, managing referrals, feedback and appeals from Members of Parliament and partner agencies.

Stakeholders Management and Programme Funding

• Lead the administration and strategic development of employment-related schemes with various funders, fostering partnerships with healthcare institutions, social service agencies and various stakeholders to enhance employment opportunities for persons with disabilities while ensuring service standards and Key Performance Indicators are met.
• Perform analysis to evaluate programme efficiency, identify gaps and develop strategies to enhance employability of the clients.
• Prepare reports, budgets and presentations for Management, funders and stakeholders.
• Represent division in cross-divisional workgroup and provide secretarial support for key projects.

Leadership and Team Management

• Lead and coach the team managing employment support and hospital-to-work programmes.
• Monitor team performance and develop training plans.
• Mentor the team to streamline processes, drive continuous improvement and achieve business excellence.

Qualifications, Knowledge And Experience

• Degree holder with at least 8 to 10 years of work experience, including leadership or management roles.
• Experience in the social service/disability sector or client-facing roles would be an added advantage.
• Strong strategic thinking, problem solving and decision-making skills.
• Able to perform well under pressure, adapt to changing priorities and thrive in a fast-paced environment.
• Detail-oriented and meticulous in maintaining engagement records, generating data and preparing reports.
• Resourceful, independent and enjoys engaging with people.
• Strong written and spoken communication and interpersonal skills.
• Proficient in Outlook, MS Excel, PowerPoint and Word.

Additional Information

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Please State In Your Detailed Resume Your

• Current and expected salaries and annual package
• Reason for leaving current employment (if applicable)

We regret that only shortlisted candidates will be informed.