Employee Services Lead

Employee Services Lead

Summary

Salary: Competitive
Team: Dyson Services
Location: Singapore - Technology Centre

The Employee Services function within Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions. Its goal is to innovate and enhance employee administration and payroll services to meet the evolving needs of the business. This role is crucial in transitioning existing processes into standardized ways of working based on Dyson policies.

The Employee Services Lead is responsible for managing a team of Employee Administration and Payroll Specialists, ensuring prompt and accurate salary payments to the designated region, and standardizing end-to-end processes related to the employee lifecycle. The aim is to provide a consistent user experience across the enterprise, increase productivity, improve HR services, and accelerate automation solutions.

Responsibilities:

• Supervise, motivate, and lead the team of Employee Administration and Payroll Specialists.
• Conduct team performance evaluations based on industry standards for speed and cost.
• Oversee end-to-end HR service delivery processes including onboarding, job changes, offboarding, payroll, and benefits administration.
• Monitor service quality, identify areas for improvement, and increase operational efficiency.
• Ensure compliance with local labor laws and corporate policies.
• Provide prompt, accurate, and helpful support to employees and managers to ensure a positive employee experience.
• Implement appropriate control mechanisms in HR administration processes, including 4-eye checks, data protection, and compliance tasks.
• Act as the first point of contact for escalations.
• Manage relationships with payroll and other service providers.
• Collaborate with stakeholders in the People Function and Finance.
• Monitor workload and ensure resource availability to meet service delivery expectations.

Competencies and Skills:

• Previous managerial experience
• Background in service delivery
• Commitment to service excellence
• Ability to engage and influence team members
• Experience with process engineering/re-engineering
• Strong communication, collaboration, facilitation, and influencing skills across shared services and HR levels

Dyson is an equal opportunity employer. We value diverse perspectives and welcome applications from all backgrounds. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other diversity dimensions.