Employee Benefits Specialist

Key Responsibilities

Reporting & Analysis: Compile and analyse data on benefits utilization, costs, and employee feedback. Prepare regular and ad-hoc reports for the HOD to inform decision-making and strategic planning.

Project Support: Assist in the implementation of new benefits programs and initiatives. Coordinate timelines, resources, and communication to ensure successful project rollouts.

Vendor Coordination: Liaise with external benefits providers to resolve issues, negotiate terms, and ensure the delivery of services aligns with company expectations.

Process Improvement: Identify opportunities to streamline benefits administration processes. Propose and implement improvements to enhance efficiency and employee satisfaction.

Documentation & Reporting: Maintain accurate records of client interactions, policy details, and claims. Prepare regular reports on policy status, renewals, and claims for internal stakeholders.

Collaboration: Work closely with internal teams, such as underwriting, claims, and sales, to ensure seamless service delivery and address any operational challenges.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Working experience and understanding of group insurance portfolio either from insurance or broker capacity.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.

Qualified candidate, please send in your CV for confidential discussion.