Electrical Service Engineer [Jurong East | Marine Focus | Up to $6K] - SM09

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service solutions company in Singapore is seeking a Marine Field Service Engineer. The candidate will be responsible for commissioning, troubleshooting, and repairing marine generators. A diploma in Electrical/Mechanical Engineering with at least 5 years of relevant experience is required. The role involves significant travel in the Asia Pacific region and excellent customer support is essential. Competitive salary with allowances offered.

Benefits

SGD 250 transport allowance

13th month salary

Qualifications

• At least 5 years of relevant experience.
• Requires traveling in the Asia Pacific and Southeast Asia.
• Candidates with equivalent professional background will be considered.

Responsibilities

• Provide standby support and emergency call for customer support.
• Deliver after-sales technical support and maintenance responsibilities.
• Generate systematic service reports to customers.
• Investigate and handle customers' complaints regarding product failures.
• Review and assist in warranty claims evaluation.
• Maintain relationships with key customers until issues are resolved.
• Develop and update service training materials.
• Provide specific training on service and troubleshooting.

Skills

Hands-on experience with assembly and repair of Marine Generator

Familiarity with marine electronics and automation systems

Electrical and control experience

Education

Diploma/degree in Electrical/Mechanical Engineering

Job description

Field Service Engineer

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Junior) : SGD 3,500 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance
• Salary range (Senior) : SGD 4,500 to SGD 6,000 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers' complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279