Eldercare Programme Executive

Cheng Hong Welfare Service Society; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading charity organization seeks a compassionate Case Manager to oversee the Afterlife Memorial Service for elderly members. Responsibilities include coordinating funeral arrangements, maintaining case files, and providing support to families. The ideal candidate will have a diploma in social work and relevant experience, ensuring compliance with regulations while offering sensitive assistance to those in need.

Benefits

Transport allowance

Qualifications

• At least 2 years of relevant experience.
• Good command of spoken and written English.

Responsibilities

• Coordinate cremation and burial arrangements with Funeral Directors.
• Maintain case files and AMS member database.
• Provide logistical support for charity events.

Skills

Compassion

Communication

Education

Diploma in Social Work

Tools

Documentation Software

Job description

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.

Responsibilities

• Coordinate the collection, cremation, and burial arrangements of the deceased in collaboration with appointed external Funeral Directors.

• Maintain a high level of sensitivity and professionalism while liaising with families and service providers.

• Create, maintain, and regularly update accurate case files and the database of Afterlife Memorial Service (AMS) members.

• Ensure proper documentation and confidentiality of all records.

• Manage the AMS Hotline and serve as the first point of contact for reported cases.

• Conduct timely follow-ups and provide necessary assistance and guidance to affected families.

• Compile and prepare required supporting documents for submission to relevant government agencies.

• Ensure compliance with regulatory requirements and timelines.

• Prepare and submit monthly reports detailing AMS case activities and status updates for internal review and audit purposes.

• Be available for after-hours and weekend case activations, based on a rotational standby schedule.

• Provide logistical and operational support for the Charity’s events and community outreach activities as required.

Requirements

• Minimum Diploma in Social Work or related disciplines.

• At lease 2 years of relevant experience.

• Mature, independent and compassion in eldercare.

• Good understanding of Social Service and VWO settings.

• Proficiency in relevant software applications for documentation and reporting.

• Must possess own vehicle. Transport allowance will be provided.

• Good command of spoken and written English.