#EG Change Management Specialist (IT & AI) (1-year contract)

NCS; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

NCS is seeking a proactive Change Management Specialist to support organizational transformation across IT and AI initiatives. The role requires at least 3 years of experience in managing change for technology projects and a solid understanding of impact on people, processes, and systems.

The successful candidate will design and deliver communication, engagement, and training plans, and partner with IT and business units to ensure adoption and measurable outcomes. This is a 1-year contract.

Qualifications

• Bachelor's degree in Business, Communications, IT, or a related field.
• At least 3 years of experience in change management within IT or digital transformation environments.
• Familiarity with change management frameworks (e.g., ADKAR, Prosci, Kotter) preferred.
• Exposure to or involvement in AI, analytics, or automation projects is a plus.
• Experience with visual and eDM design (e.g. Figma, Adobe Photoshop or illustrator) is a strong plus.
• Strong stakeholder management, facilitation, and communication skills.
• Demonstrated ability to manage multiple initiatives and work effectively in a cross-functional team environment.
• Experience supporting internal clients or shared services functions within large organisations is desirable.

Responsibilities

• Develop and execute change management strategies and plans that drive adoption and minimise resistance for IT-related projects.
• Partner with project managers, developers, solution owners, and internal stakeholders to align change activities with project timelines and objectives.
• Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify change risks and opportunities.
• Design and deliver communication, engagement, and training plans that foster understanding and commitment to new initiatives.
• Support internal clients (departments and business units) in embedding new processes and technologies into day-to-day operations.
• Track and measure change adoption metrics and report progress to leadership.
• Provide input to project governance and ensure business continuity through transition.
• Contribute to the continuous improvement of the organisation’s change management framework and toolkits.
• Stay abreast of emerging technologies, especially in AI and automation, to anticipate change impacts and support related projects.

Skills

Stakeholder management

Facilitation

Communication

Cross-functional teamwork

AI/Automation awareness

Visual design tools

Copywriting

Education

Bachelor's degree

Tools

Figma

Adobe Photoshop

Adobe Illustrator

Job description

#EG Change Management Specialist (IT & AI) (1-year contract)

• Full-time
• Department: Others

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking a proactive and collaborative Change Management Specialistto support organisational transformation and adoption across IT-related initiatives. The ideal candidate will have at least 3 years of experiencein managing change for technology projects and a solid understanding of how change impacts people, processes, and systems. Experience with copywriting and visual design tools will be considered a strong advantage.

This role partners closely with internal business units and technical teams to ensure smooth adoption of new systems, tools, and ways of working.

Key Responsibilities

• Develop and execute change management strategies and plans that drive adoption and minimise resistance for IT-related projects.
• Partner with project managers, developers, solution owners, and internal stakeholders to align change activities with project timelines and objectives.
• Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify change risks and opportunities.
• Design and deliver communication, engagement, and training plans that foster understanding and commitment to new initiatives.
• Support internal clients (departments and business units) in embedding new processes and technologies into day-to-day operations.
• Track and measure change adoption metricsand report progress to leadership.
• Provide input to project governance and ensure business continuity through transition.
• Contribute to the continuous improvement of the organisation’s change management framework and toolkits.
• Stay abreast of emerging technologies, especially in AI and automation, to anticipate change impacts and support related projects.

• Bachelor's degree in Business, Communications, IT, or a related field.
• At least 3 years of experience in change management within IT or digital transformation environments.
• Familiarity with change management frameworks (e.g., ADKAR, Prosci, Kotter) preferred.
• Exposure to or involvement in AI, analytics, or automation projects is a plus.
• Experience with visual and eDM design (e.g. Figma, Adobe Photoshop or illustrator) is a strong plus.
• Strong stakeholder management, facilitation, and communication skills.
• Demonstrated ability to manage multiple initiatives and work effectively in a cross-functional team environment.
• Experience supporting internal clients or shared services functions within large organisations is desirable.

Why Join NCS

Lead high-impact AI management consulting programs for major enterprises and public sector clients.

Shape enterprise strategies and governance frameworks that drive real transformation.

Work with a talented, multidisciplinary team in a collaborative environment.

• Competitive compensation and strong professional development support.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.