Supervisor, Butler Service

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Singapore seeks a dedicated supervisor to oversee daily operations, enhance guest experiences, and ensure compliance with safety and service standards. The ideal candidate will have a background in hospitality and strong leadership skills. Join a dynamic team that values diversity and fosters a positive working environment.

Qualifications

• Minimum 1 year in a similar role.
• Willing to work weekends, holidays, and night shifts.

Responsibilities

• Supervise day-to-day operations and ensure compliance with service standards.
• Conduct service audits and manage guest experiences.
• Mentor team members and establish development plans.

Skills

Leadership

Communication

Customer Service

Problem-Solving

Planning

Execution

Education

Nitec/Higher Nitec/Diploma/Degree in hospitality

Tools

Property Management System

Microsoft Office

Job description

Job Responsibilities

• Supervise Day-to-Day Operations
• Assist in carrying out all business operational activities, including customer experience, legal and safety matters, manpower coverage, supplies, equipment, and staying informed of up-to-date information for seamless operations.
• Engage team members to ensure high competency and commitment to their roles.
• Resolve guest complaints efficiently to maximize satisfaction.
• Collaborate with internal teams and departments to ensure seamless guest experience.
• Monitor adherence to organizational procedures and service standards.
• Support the execution and evaluation of enhancement projects and new processes.
• Supervise staffing to ensure adequate coverage.
• Conduct audits and inspections, providing detailed reports.

Lead Service and Operational Excellence

• Conduct service audits to ensure quality standards are met.
• Innovate to enhance guest experience and revenue.
• Manage guest experiences aligned with company purpose, vision, and mission.
• Participate in service enhancements and review of service metrics like NPS, including action plans.
• Respond to, resolve, and review guest feedback professionally and promptly.

Supervise Operational Risk Management

• Supervise safety and health policy practices.
• Ensure compliance with company policies and guidelines.
• Report incidents such as vandalism, fights, fires, abuse, and accidents.
• Monitor activities in front and back of house, reporting suspicious activities.
• Supervise emergency responses.

Achieve Employee Engagement

• Mentor team members on career and personal goals.
• Establish learning and development plans.
• Ensure grooming standards are met.
• Hold regular meetings for updates and standards review.
• Create a positive working environment fostering company culture.

Documentation, Financial, and Report Management

• Attend departmental meetings.
• Prepare and manage reports and budgets.
• Implement cost control measures.
• Review systems for efficiency improvements.
• Support corporate social responsibility and sustainability initiatives.
• Perform additional duties as assigned.

Job Requirements

• Education: Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred.
• Experience: Minimum 1 year in a similar role; willing to work weekends, holidays, and night shifts.
• Skills: Proficiency in Property Management System, Microsoft Office, leadership, communication, customer service, problem-solving, planning, and execution.
• Attributes: Attention to detail, organization, initiative, teamwork, and a positive attitude.

Marina Bay Sands values diversity and inclusion, providing equal opportunities. All employees are expected to adhere to company policies, rules, and ethical standards.