Guest Services Assistant [Doorman/Bellman]

Mandarin Oriental Hotel Group; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Services Assistant to enhance the luxury experience for guests at their iconic Singapore location. This role involves assisting with luggage, handling deliveries, and ensuring smooth arrivals and departures while maintaining exceptional service standards. The ideal candidate will possess a warm customer service attitude and excellent communication skills. Join a team that values integrity, respect, and personal growth, and be part of a renowned hospitality brand that offers unique learning and development opportunities.

Benefits

Learning & Development programs

Complimentary nights and attractive rates worldwide

Health and wellness benefits

Retirement plans based on service

Qualifications

• Ability to stand for long hours.
• Warm customer service attitude and enjoyment in meeting people.

Responsibilities

• Assist guests with luggage handling and deliveries.
• Perform internal dispatch of mails and items.
• Provide packing services for guests' items.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Job description

GUEST SERVICES ASSISTANT (DOORMAN / BELLMAN)

Mandarin Oriental, Singapore is looking for a Guest Services Assistant (Doorman/Bellman) to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Concierge Department, the Guest Services Assistant is responsible for assisting guests with luggage handling, deliveries, errands, flag duties, and lobby services to ensure smooth arrivals and departures while maintaining excellent guest service and standards. The Guest Services Assistant reports to the Chef Concierge.

Responsibilities

• Handle guests' luggage on arrivals, departures, and storage
• Perform internal dispatch of mails, faxes, and items
• Collect delivered items from Security/Purchasing Department
• Provide packing services for guests' items
• Hoisting and lowering flags daily as necessary
• Control the canopy lights at the driveway daily and as needed
• Run outside errands and assist guests with transportation (e.g., clinics, shops)
• Assist guests with luggage in the lobby
• Open doors and assist with elevators in the lobby

Candidate requirements

• Ability to stand for long hours
• Warm customer service attitude and enjoyment in meeting people
• Good communication and interpersonal skills

Our commitment to you

• Learning & Development programs to support your growth at various career stages
• MOstay program offering complimentary nights and attractive rates worldwide
• Health and wellness benefits to support your wellbeing
• Retirement plans based on your length of service and role

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