Associate/Analyst, Home Advice Client Relationship Officer, Customer Solutions, Consumer Bankin[...]

DBS Bank; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DBS Bank is seeking a Mortgage Sales and Service Specialist to expand its mortgage portfolio. The role involves engaging with customers, providing exceptional service, and guiding them through the mortgage application process. Candidates should have a degree and a strong passion for customer service, along with good communication and problem-solving skills.

Qualifications

• University Degree or Diploma in any related field.
• Strong passion for customer service and possess an empathetic mindset.
• Good communication skills and problem-solving abilities.

Responsibilities

• Actively seek out new sales opportunities and maintain customer relationships.
• Provide exceptional customer service throughout the mortgage process.
• Guide customers through the loan application process ensuring compliance.

Skills

Customer Service

Communication

Problem Solving

Sales

Teamwork

Education

University Degree or Diploma

Job description

Business Function:
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose:
As a Mortgage Sales and Service Specialist you will play a pivotal role in expanding our mortgage portfolio by identifying and securing new business opportunities while providing exceptional service to our existing clients. You will be the face of DBS, advising clients on the best mortgage solutions to suit their needs and guiding them through the application and approval process. Your dedication to customer service excellence and ability to drive sales and loan retention will contribute significantly to our company’s success and your professional growth.

Responsibilities:

• Sales & Customer Engagement: Actively seek out new sales opportunities and maintain strong long-lasting customer relationships by providing superior customer service and support with the objective on loan retention.
• Customer Service: Provide exceptional customer service throughout the mortgage process, from initial consultation to post-closure. Answer customer inquiries, resolve issues, and maintain a high level of customer satisfaction.
• Loan Origination and Processing: Guide customers through the loan application process for new loans and existing loans from initial assessment to closing. Ensure compliance with all applicable laws, regulations and bank policies.
• Collaboration: Work closely with internal teams, including underwriting and processing, to ensure a smooth and efficient loan approval process. Participate in and contribute to team meetings and training sessions.

For shortlisted applicants, you will be handling mortgage loan servicing during your 1st year before transiting to acquisition of mortgage sales partially in your 2nd year.
Please note this role will be based at DBS Asia Hub, located at Changi Business Park.

Requirements:

• University Degree or Diploma in any related field
• Strong passion for customer service and possess an empathetic mindset
• Able to multi-task with both sales related / servicing related duties concurrently
• Possess good communication skills &good problem solving skills
• Takes ownership of results, teamwork and collaboration