Site Reliability/Senior Application Support Engineer (12-month contract Only)

APBA TG Human Resource Pte Ltd; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Application Support Specialist to provide timely technical support for enterprise-level applications. In this role, you will troubleshoot and resolve application issues, monitor performance, and collaborate with development teams to enhance application functionality. Your expertise in SQL, Java, and various database technologies will be crucial in driving continuous improvement. If you thrive in a fast-paced environment and possess excellent problem-solving skills, this is an exciting opportunity to make a significant impact in a dynamic organization.

Qualifications

• 5+ years experience in supporting enterprise-level applications.
• Strong technical knowledge in troubleshooting application issues.
• Fluency in Chinese required for communication.

Responsibilities

• Provide technical support for application-related incidents and service requests.
• Monitor application performance and implement enhancements.
• Collaborate with stakeholders for application improvements.

Skills

Technical Support

Troubleshooting

Application Performance Monitoring

Root Cause Analysis

Problem-Solving

Communication

Collaboration

Log Analysis

SQL

SDLC

Tools

Java

Oracle Database

MySQL Database

Jira

Excel

Tomcat

JBoss

IBM Websphere

Weblogic

Job description

Key Responsibilities:

1. Provide timely and effective technical support for application-related incidents and service requests.

2.Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

3. Monitor application performance, identify bottlenecks, and implement performance enhancements.

4. Conduct root cause analysis for recurring issues and implement preventive measures.

5. Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.

6. Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

7.Participate in application deployment and release management activities.

8. Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

9. Support UAT and Interface Testing

Requirements:

1. We do not sponsor working visa or working permit, must have local residency to work in Singapore

2. Must have minimum 5 years experience.

3. Strong technical knowledge and experience in supporting enterprise-level applications.

4. Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.

5. Experience with databases and SQL query language.

6. Familiarity with software development life cycle (SDLC) and ITIL principles.

7. Excellent problem-solving and analytical skills.

8. Effective communication and collaboration abilities.

9. Ability to work under pressure and prioritize tasks in a fast-paced environment.

10. Occasionally required to work late hours (to support application deployment) and weekends (to support UAT)

11. Candidate must be able to speak & write Chinese fluently

Preferred Skillset

** Java

** Oracle Database

**MySQL Database

• Jira

• Excel

• Hosting Platform, include but not limited to, Tomcat, JBoss, IBM Websphere/ Weblogic