Customer Sales Support Admin

TRIFLEX ASIA PTE. LTD.; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company as a Customer Sales Support Admin in Singapore, where you will play a crucial role in customer care and sales support. This position is ideal for someone with experience in the construction or freight forwarding sectors, who is organized, reliable, and possesses excellent communication skills. You will be responsible for handling customer inquiries, processing orders, and maintaining project databases, all while collaborating with stakeholders across Asia Pacific and Europe. If you are ready to make an impact in a supportive team environment, this is the opportunity for you.

Qualifications

• 2+ years of relevant work experience in sales support or customer service.
• Relevant industry certification or study preferred.

Responsibilities

• Attend to customer inquiries and resolve issues appropriately.
• Prepare and process order confirmations, invoices, and delivery orders.
• Monitor customer payment due dates and coordinate necessary actions.

Skills

Communication Skills

Customer Service

Teamwork

Analytical Skills

Organizational Skills

Education

Relevant Industry Certification

Bachelor's Degree

Job description

Triflex is a German family-owned business with over 40 years of experience in manufacturing and distributing reliable waterproofing solutions for building protection. Our core expertise lies in waterproofing systems and coating materials for the construction sector. Our production, development, and central functions are based in Minden, Germany, with a global presence through our sales and distribution offices, including Singapore.

We are seeking a Customer Sales Support Admin for our Singapore office. The successful candidate will primarily focus on customer care and sales support. Immediate availability and experience in the construction or freight forwarding industries are highly desirable. Interested applicants are encouraged to submit their resume via email to [e-mail].

Responsibilities:

1. Attend to customer inquiries and resolve issues appropriately.
2. Prepare and process order confirmations, invoices, and delivery orders; coordinate order collection from the warehouse.
3. Monitor customer payment due dates and coordinate necessary actions such as write-offs, product replacements, or credit notes.
4. Maintain a database of project details, including photos and videos, for marketing purposes and coordinate the creation of case studies and references.
5. Procure brochures, sample strips, and corporate giveaways.
6. Handle customer calls and emails.
7. Perform any ad-hoc projects as assigned.

Candidate Profile:

• Excellent communication skills in English, both written and spoken, with the ability to engage stakeholders across Asia Pacific and Europe.
• Strong teamwork, relationship-building, and influencing skills.
• Organized, methodical, and time-conscious.
• Reliable and prudent in resource management.
• Resourceful, analytical, and solutions-oriented.
• Open-minded and self-directed.

Educational and Experience Requirements:

Relevant industry certification or study, and at least 2 years of full-time relevant work experience. Immediate availability is preferred.