Claims Support Admin (Health Claim Services)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as part of the Group Operational Risk Management Team, focusing on the BCM System Replacement Project. This role involves facilitating communication, coordinating business requirements, and overseeing system design and implementation. You will be responsible for managing claims notifications, ensuring compliance, and maintaining awareness of industry trends. This is an excellent opportunity for a proactive individual who thrives in a dynamic environment and is eager to contribute to process improvements and best practices in risk management.

Qualifications

• Diploma holder with relevant administrative duties or customer service experience.
• Customer-centric, meticulous, and able to work under pressure.

Responsibilities

• Handle claims notification and registration for medical claims accurately.
• Build collaborative relationships to achieve claims business objectives.
• Participate in process improvement projects and system enhancements.

Skills

Administrative Duties

Customer Service

Process Improvement

Attention to Detail

Team Collaboration

Education

Diploma

Job description

Job Description

You will be part of the Group Operational Risk Management (GORM) Team supporting the delivery of BCM Programme activities, with a primary focus on the BCM System Replacement Project. The successful candidate will facilitate communication, coordinate BCM business requirements, and oversee system design, implementation, and testing. This includes tracking issues and resolutions, and assisting in preparing training materials or user guides as needed.

Job Responsibilities

1. Handle claims notification and registration for medical claims within the required turnaround time, ensuring claims are accurately registered in the system.
2. Prepare documents, including merging and splitting documents within a single submission.
3. Screen medical bills to verify policy information and status.
4. Liaise with and follow up with claimants, policyholders, and agents on outstanding requirements, if any.
5. Build collaborative relationships and ensure claims registration is well managed for both internal and external stakeholders (e.g., policyholders, distribution servicing representatives) to achieve claims business objectives.
6. Take accountability for considering business and regulatory compliance risks and implementing appropriate mitigation steps.
7. Maintain awareness of industry trends related to regulatory compliance, emerging threats, and technologies to understand risks and better safeguard the company.
8. Highlight potential concerns or risks and proactively share best risk management practices.
9. Participate in process improvement projects, initiatives, or system enhancements, including establishing claims best practices.
10. Perform any other ad-hoc assignments as directed by the supervisor.

Job Requirements

1. Diploma holder with relevant administrative duties or customer service experience.
2. Customer-centric, meticulous, and able to work under pressure.
3. High integrity, accountable, and a good team player.
4. Proactive in improving current processes and adaptable to change.

Interested candidates are invited to submit their CV via the official PERSOLKELLY job application platform - GO.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R1770602 (Teng Min Yee)