Manager, Course Approval (1-Year temporary contract)

SKILLSFUTURE SINGAPORE AGENCY; Singapore; On-site; SGD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking agency as a Manager in the Quality Management Division, where you will play a vital role in ensuring the quality and effectiveness of SSG-funded courses. This exciting opportunity involves supporting course accreditation, conducting quality checks, and managing vendor payments, all while contributing to the high standards of the Continuing Education and Training (CET) ecosystem. If you have a passion for adult education and possess strong analytical and communication skills, this role offers a chance to make a meaningful impact in the education sector. Be part of a dynamic team that drives excellence in training and development.

Qualifications

• Minimum 3 years of relevant experience in Continuing Education and Training.
• Good command of English for effective communication.

Responsibilities

• Support course accreditation and quality checks for SSG-funded courses.
• Handle escalated inquiries and facilitate vendor payments.

Skills

Analytical Skills

Communication Skills

Project Management

Quality Assurance

Education

WSQ Advanced Certificate in Learning and Performance (ACLP)

WSQ Advanced Certificate in Training and Assessment (ACTA)

Tools

Qualtrics

Training Grants System (TGS)

Job description

As a Manager in the Quality Management Division, you will report to the Team Lead and be part of a team responsible for ensuring the quality and effectiveness of SSG-funded courses. This role involves supporting course accreditation, conducting quality checks, handling escalated inquiries, and facilitating vendor payments. You will contribute to maintaining high standards in the Continuing Education and Training (CET) ecosystem.

Key Responsibilities

Course Accreditation and Quality Management

• Support course accreditation, edits, and renewals by processing courses in the Training Grants System (TGS).
• Conduct course quality checks by reviewing course applications, materials, and assessment records against adult learning principles and SSG requirements.

Inquiry and Escalation Handling

• Handle escalated enquiries and appeals from the public and training providers relating to courses.
• Conduct inquiries to ascertain non-compliances against SSG’s Terms and Conditions for Registered Training Providers (RTPs) when necessary.

Case Assignment and Vendor Coordination

• Perform new case assignments to officers, ensuring efficient workflow and case management.
• Facilitate monthly payments to vendors and liaise with vendors to create Qualtrics system license accounts for new RTPs.

Project Support and Task Contribution

Support any other projects or tasks to contribute towards the organization and division’s goals.

Requirements

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• Good command of English for both oral and written communication.
• Experience in or an appreciation of adult education in Singapore. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
Good analytical skills to facilitate investigation, evaluation, and analysis of public complaints/feedback/whistleblowing

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.