Senior/Executive (Quality Service Management, Public Healthcare) #HCL

Recruit Express Pte Ltd.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player in public healthcare is seeking a dedicated Senior/Executive in Quality Service Management. This role involves addressing patient feedback, improving service delivery, and ensuring compliance with regulations. You will work closely with various stakeholders to enhance patient experiences and support initiatives that promote service excellence. If you have a passion for customer service and a knack for problem-solving, this opportunity offers a chance to make a significant impact in the healthcare sector while working in a dynamic team environment. Join a forward-thinking organization committed to exceptional service and professional growth.

Qualifications

• Bachelor’s degree in a related field is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Handle feedback and complaints from patients and families to improve services.
• Collaborate with departments to resolve customer complaints effectively.

Skills

Communication Skills

Interpersonal Skills

Analytical Mind-set

Writing Skills

Customer Service

Education

Bachelor’s Degree in Related Field

Tools

Microsoft Office

Job description

Senior/Executive (Quality Service Management, Public Healthcare) #HCL

Responsibilities:

1. Handle feedback and complaints from patients, families, and the public, working to find solutions and improve services.
2. Investigate customer complaints, gather necessary information, and collaborate with other departments to resolve issues.
3. Maintain documentation of cases and track the resolution of issues.
4. Support the team in managing compliments and recognition for staff, promoting awards, and maintaining communication platforms.
5. Work with stakeholders to improve patient experience through effective processes and workflows.
6. Ensure compliance with relevant regulations, data protection, and confidentiality standards in handling complaints.
7. Manage a centralized system for feedback, collaborating with stakeholders to resolve issues.
8. Serve as a liaison for patient feedback, responding to concerns and facilitating meetings.
9. Help raise awareness of service excellence and support initiatives to improve patient experience.
10. Assist with administrative tasks related to surveys and reporting.
11. Represent the department in hospital-wide projects or activities.

Requirements:

1. Bachelor’s degree in related field
2. Possess good writing and interpersonal skills
3. Good Microsoft Office skills
4. Experience in healthcare or hospitality sector is a bonus
5. Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
6. Strong interpersonal skills and the ability to empathize with customers while remaining calm and composed under pressure.
7. Analytical mind-set with the ability to investigate issues, identify trends, and develop appropriate solutions.
8. Ability to work independently as well as collaboratively within a team environment.
9. Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

If you are interested in the position, do kindly drop your most updated resume to [e-mail].

Contact: Kailey Lee Jia Yueh
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)