Key Account Manager (Aviation/Aerospace / MRO / Repairs & Quotes)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the aviation sector is seeking a Customer Relationship Manager to ensure contract compliance and maintain customer satisfaction. The role involves organizing meetings, resolving claims, and overseeing logistics coordination. Candidates should have a relevant degree and experience in customer support or supply chain roles. Strong communication skills and proficiency in Excel are essential. Interested applicants should apply via the provided email.

Qualifications

• 3–5 years’ experience in aviation/aerospace customer support or supply chain roles.
• Background in logistics, air freight, or SCM is essential.

Responsibilities

• Ensure contract performance and compliance with relevant regulations.
• Organize and lead customer meetings.
• Develop and document operational procedures.

Skills

Interpersonal Skills

Communication Skills

Education

Bachelor’s or Master’s degree in Supply Chain Management

Tools

Excel

SAP

Job description

Job description:

Customer Relationship Management:

• Ensure contract performance and compliance with relevant regulations.

• Maintain positive customer relationships and satisfaction levels.

• Organize and lead customer meetings.

• Address and resolve customer claims with corrective action plans.

• Identify business development opportunities.

• Ensure long-term sustainability of customer contracts.

Operations Oversight:

• Assist with supplier contract development in collaboration with strategic partners.

• Handle customer technical inquiries in coordination with internal departments.

• Develop and document operational procedures.

• Support bidding processes and manage retrofit campaigns.

• Oversee logistics coordination among all stakeholders.

• Provide regular reporting and escalate issues to leadership.

Quality & Compliance:

• Promote continuous improvement with vendors and service providers.

• Ensure timely closure of quality-related actions.

• Support customs compliance and transportation regulations.

Project Coordination & Autonomy:

• Propose solutions and drive their implementation with managerial input.

• Collaborate with other departments and ensure clear reporting lines.

Requirements:

• Bachelor’s or Master’s degree in Supply Chain Management, Aviation, or a related field.

• 3–5 years’ experience in aviation/aerospace customer support or supply chain roles.

• Background in logistics, air freight, or SCM is essential.

• Strong interpersonal and communication skills across all organizational levels.

• Proficient in Excel; SAP and knowledge of airline operations are advantageous.

HOW TO APPLY

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431