KEY ACCOUNT MANAGER

The KEY ACCOUNT MANAGER reports to the REGIONAL SALES MANAGER - Southeast Asia and is responsible for executing the sales strategy for the company. He/She is to maintain and develop new/existing customer accounts and to meet company revenue targets. Concurrently, to ensure that the sales department works cross-functionally with other departments such as marketing, quality, and production to bring forth the best sales experience to the company’s customer base.

Responsibilities

1. Control and handling of existing customer accounts effectively and develop strong rapport with key and strategic accounts being assigned.
2. Develop new leads and new accounts to achieve sales and profit objectives set by management.
3. Creative selling in offering solution-based services to customers, assessing risks with effective planning and project management.
4. Effective planning, setting monthly/annual sales goals via analyzing data on past performance and curation of sales pipelines and projecting future performance.
5. Explore new and existing products to widen company’s offer range.
6. Review buffer stock programs (VMI, Consignment, JIT, etc.) regularly with customers to ensure optimal level of stock buffering – enough buffer to meet commitments to customers, while minimizing obsolescence risk.
7. Review customers’ contracts and ensure compliance with company’s contractual guidelines and procedures, before entering into agreement with prior approval from management.
8. Monitor industry trends and analyze market demand to generate accurate forecasts so that the company can make necessary adjustments in capacity and resources.
9. Uphold professionalism in selling and key account management, promote company’s brand name and participate in trade promotion events when needed.
10. Attend to customer complaints and coordinate with the Quality Department to resolve quality/technical/delivery/service issues.
11. Perform other tasks as may be assigned by the respective supervisor or management.

CANDIDATE’S REQUIREMENTS

1. Minimum Diploma in Biotechnology/Life Sciences and/or at least 3 years’ experience in sales/customer service.
2. Prior experience in sales and marketing, preferably 1-2 years in Life Science Products with understanding of fluid transfer products and single-use assemblies.
3. Excellent communication skills and ability to understand customer requirements.
4. Ability to build relationships with customers, cross-functional counterparts, inter-departments, and upper management.
5. Analytical skills: Driving data-driven reports and opportunity pipelines through an understanding of pricing, margins, and discounting impacts.
6. Able to prioritize and manage time effectively.