Chief Operating Officer (COO)

Cal Concept & Lifestyle; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An innovative self-care brand is seeking a strategic Chief Operating Officer to drive growth and operational excellence. In this pivotal role, you will oversee daily operations, ensuring consistency and an exceptional customer experience across all outlets. Collaborate closely with the CEO to translate vision into actionable plans while building and leading cross-functional teams. This is a unique opportunity to shape the future of a modern beauty and wellness business, working alongside a passionate team dedicated to results and culture.

Qualifications

• 5+ years of experience in business operations, ideally in beauty or wellness.
• Strong understanding of team leadership and service standards.

Responsibilities

• Oversee day-to-day operations ensuring quality and customer experience.
• Build and lead cross-functional teams across various departments.

Skills

Business Operations

Team Leadership

Customer Experience

Operational Efficiency

Budget Management

Job description

We’re now looking for a strategic, hands-on Chief Operating Officer (COO) to help lead CAL through our next phase of growth — someone who thrives on building efficient systems, leading teams, and turning great ideas into exceptional execution.

What You’ll Do:

• Oversee day-to-day operations across all CAL outlets, ensuring consistency, quality, and an excellent customer experience.
• Work closely with the CEO to translate vision into actionable plans, team structures, and performance metrics.
• Build and lead cross-functional teams spanning service, retail, customer experience, and marketing.
• Drive operational efficiency through SOPs, process improvements, and team accountability.
• Support the launch of new treatments, locations, and initiatives — making sure every part of CAL runs like clockwork.
• Maintain vendor relationships and manage budgets with a sharp eye on growth and profitability.

Who You Are:

• A strategic and operational leader with 5+ years of experience in business operations, ideally within beauty, wellness, or lifestyle spaces.
• Detail-oriented with a strong understanding of team leadership, service standards, and customer experience.
• Confident in building internal systems that support growth, without losing the human touch.
• Comfortable working at both strategic and executional levels.
• Passionate about elevating a homegrown brand and growing with it.

Why CAL:

• We’re a fast-growing self-care brand with a loyal community and ambitious plans.
• You’ll work alongside a passionate founder and dynamic team who care about results and culture in equal parts.
• You’ll have the opportunity to shape the future of a modern beauty and wellness business — with real impact.

If this sounds like you, send us your resume and a short note on what excites you about CAL and this role to [e-mail]