Assistant Manager/ Manager (Records Management Dept)

National Environment Agency; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established public organization is seeking a Knowledge Manager to enhance its Knowledge Management program. This role involves capturing and sharing key insights across the agency to foster a culture of continuous improvement and knowledge sharing. You will engage with leaders and subject matter experts, manage KM initiatives, and leverage technology to improve knowledge accessibility. Join a dynamic team dedicated to ensuring a clean and sustainable environment while making a significant impact on the organization’s learning journey. If you are passionate about knowledge management and collaboration, this opportunity is perfect for you.

Qualifications

• 2+ years in knowledge management or related field in a large organization.
• Strong skills in research, analysis, and interviewing for insights extraction.

Responsibilities

• Capture and document knowledge from experts and stakeholders.
• Promote KM tools and practices through training and advocacy.
• Facilitate knowledge-sharing sessions and measure KM effectiveness.

Skills

Knowledge Management

Research Skills

Analytical Skills

Interviewing Skills

Writing Skills

Editing Skills

Communication Skills

AI Tools Familiarity

Tools

KM Tools

AI-driven Tools

Job description

What the role is:

As a Knowledge Manager in the Records Management Department (RMD), you will be part of a team responsible for driving NEA’s Knowledge Management (KM) programme. Our goal in the KM programme is to capture, organise and share, key learnings and insights across NEA to enhance institutional knowledge to support continuous improvement, improve decision-making and foster a culture of knowledge sharing, as part of NEA’s journey to become a Learning Organisation.
Reporting to the branch head of KM in RMD, this position involves engaging leaders, subject matter experts and project teams to document and disseminate valuable knowledge. The role also includes managing KM initiatives to leverage technology to enhance knowledge accessibility.

What you will be working on:

Your key job responsibilities will include the following:

1. Knowledge Capture and Documentation

• Identify leaders and subject matter experts for knowledge capture interviews (Expert Knowledge Retention, EKR)
  • Conduct background research on selected candidates’ career history and expertise
  • Engage stakeholders to identify their critical knowledge capture needs
  • Scope and frame interviews, develop insightful questions and conduct structured knowledge capture discussions
  • Synthesize key insights from interviews and translate them into accessible knowledge-sharing materials (e.g. video clips, reports, etc)
• Work with divisions to identify, document, and distil key lessons from completed team projects, initiatives, and strategic decisions (NEA Knowledge Documentation, NKD)
  • Monitor internal and external reports on NEA’s key projects, initiatives, and strategic decisions
  • Engage divisions to scope and frame knowledge documentation initiatives
  • Review and edit divisions’ drafts for clarity and accessibility
  • Synthesize key insights from knowledge documentations based on themes relevant to NEA’s needs

2. Knowledge Systems and Technology for Knowledge Sharing

• Promote adoption of KM tools and practices across NEA through training, advocacy and change management initiatives
• Leverage artificial intelligence (AI) and data analytics to enhance knowledge discovery on EMPOWER (NEA’s KM Portal) and insights generation
• Promote visibility of knowledge resources through various channels

3. Stakeholder Engagement and Change Management

• Partner divisions and leadership teams to foster a culture of knowledge sharing and collaboration
• Recognise and show appreciation to knowledge contributors

4. Learning and Continuous Improvement

• Facilitate knowledge-sharing sessions, workshops, and communities of practice, to disseminate key learnings across the organisation
• Monitor and measure the effectiveness of KM initiatives through KPIs and feedback mechanisms

What we are looking for:

The job might be for you if you possess the following qualities:

• At least 2 years of experience in knowledge management, organisational learning, or a related function in a large organisation.
• Strong research, analytical and interviewing skills with the ability to extract key insights from subject matter experts.
• Excellent writing, editing, and communication skills to distil complex information into easily digestible knowledge assets.
• Familiarity with AI-driven KM tools and digital transformation trends is a plus.
• Able to work in a fast-paced environment that would require the ability to manage multiple priorities and stakeholders at the same time.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting

About National Environment Agency

The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.For more information, visit www.nea.gov.sg