End User Support Engineers x 2 (East/$4000)

People Profilers Pte Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated End User Support Technician to provide technical assistance for various devices and software. In this role, you will be responsible for troubleshooting issues, setting up new systems, and ensuring quality service delivery. The ideal candidate will possess strong analytical and problem-solving skills, along with proficiency in Windows operating systems and M365. Join a dynamic team where your contributions will enhance user experiences and drive IT excellence. This position offers a competitive remuneration package and a comprehensive range of benefits, making it an exciting opportunity for growth and development.

Qualifications

• 1+ year of experience in End User support.
• Proficient in Windows OS, M365, and technical troubleshooting.

Responsibilities

• Provide technical support for end-user devices and software.
• Setup and deploy new desktop/laptop computers and software.
• Perform root cause analysis and problem resolution.

Skills

Windows operating systems

M365

Technical troubleshooting

Microsoft Active Directory

Analytical skills

Problem-solving

Interpersonal skills

Education

Diploma in Information Technology

Computer Engineering

Tools

Active Directory

Anti-virus software

Job description

Responsibilities:

• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails

• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.

• Support service request and incident management to provide quality end-user services.

• Perform ad-hoc root cause analysis and problem resolution.

• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.

• Develop checklists for typical problems.

• Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.

• Perform other duties as assigned.

Requirements:

• Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience in End User support.

• Proficient with Windows operation systems, M365, Anti-virus software and etc.

• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)

• Handling incident tickets from end user for IT matters.

• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.

• Possess excellent interpersonal skills, resourceful, analytical, problem-solving and communication skills.

• A motivated person with the ability to work independently, a good team player and goal oriented individual.

• 5 days week, East, 2 positions available.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: [phone]

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley