Assistant Manager, Group Hospitality Services

Ng Teng Fong General Hospital; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee vendor management and contract compliance within a dynamic healthcare environment. This role involves ensuring that all service contracts are executed properly, maintaining high standards of vendor performance, and coordinating daily operations. The ideal candidate will possess strong analytical and interpersonal skills, along with a commitment to delivering exceptional service. Join a forward-thinking organization where your contributions will play a vital role in enhancing operational efficiency and patient care.

Qualifications

• Bachelor's degree required with at least 3 years of related experience.
• Strong analytical, interpersonal, and communication skills are essential.

Responsibilities

• Manage vendor contracts and ensure compliance with service standards.
• Conduct performance assessments and maintain documentation.
• Oversee daily operations and troubleshoot vendor issues.

Skills

Contract Management

Vendor Management

Analytical Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's Degree

Job description

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. She will also assist with all related planning, coordination, staffing and administration of daily operations.

He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.

He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Responsibilities

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance

• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance

• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital

• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users’ expectation

• Ensure vendor performance reports are validated using source data

• Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly

• Ensure contract checklists are completed when verifying the contract and vendor performance monthly

• Escalate issues to Institution Lead, Group Hospitality if necessary

• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)

• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy

• Ensure vendor is compliant with Workplace Safety regulations

• Ensure institution BCP is in place with drills being planned and validated annually

• Manage in-house inventory (e.g. linen) (if applicable)

• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)

• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval

• Work with Institution lead to claim LDs for non-performance

• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)

• Assist Institution Lead to collate required expenses during the annual budgeting exercise

• Ensure budget is utilized according to planned activities

• Coordinate with Finance to ensure correct billing according to contractual obligations

• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Requirements

• Bachelor's degree

• At least 3 years of related experience

• Good team player

• Strong interpersonal skills

• Good writing and communication skills

• Analytical, meticulous and high level of initiative