Senior / Guest Service Assistant (Orchard Cluster)

Far East Organization; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Senior Guest Service Assistant to join their vibrant team in the Orchard Cluster. This role involves providing exceptional service to guests, addressing their inquiries, and ensuring a pleasant stay. The ideal candidate will possess a positive attitude and excellent communication skills, making a significant impact on guest experiences. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity is perfect for you to shine and grow within a supportive team.

Qualifications

• O-Level or equivalent required.
• Experience in hospitality preferred, knowledge of Opera is a plus.

Responsibilities

• Provide courteous services and respond to guests' complaints and requests.
• Liaise with various departments regarding guests' arrivals and departures.

Skills

Positive attitude

Outgoing personality

Good communication skills

Hospitality experience

Education

O-Level or equivalent

Tools

Opera

Job description

Senior / Guest Service Assistant (Orchard Cluster)

Responsibilities

Orchard Cluster consists of Vibe Hotel Singapore Orchard, The Quincy Hotel, Orchard Rendezvous Hotel, and Rendezvous Hotel Singapore.

• Work closely with the Assistant Manager and provide courteous services to guests and respond efficiently and tactfully to guests' complaints, requests, and enquiries.
• Liaise closely with Concierge, Reception, and Front Office cashier on guests' arrivals and departures.
• Establish contacts with house guests/long-staying guests and render assistance when necessary.
• Make courtesy calls to guests.
• Requisite and keep stock of promotional materials for daily operations.
• Ensure efficient and courteous services in baggage, transport handling, and general enquiries.

Requirements

• O-Level or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera will be advantageous.