Operation/Sales Manager

Zen Beauty Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading beauty salon in Singapore is seeking an experienced Salon Operations Manager to oversee daily operations, drive sales growth, and ensure exceptional customer service. The ideal candidate will manage a team, develop sales strategies, and maintain high service standards, contributing to a positive work environment and client satisfaction.

Qualifications

• Experience in managing salon operations and staff.
• Strong sales and customer service background.

Responsibilities

• Oversee daily operations and ensure service excellence.
• Develop sales strategies and manage team performance.
• Foster a positive work culture and handle recruitment.

Skills

Leadership

Sales Strategy

Customer Service

Inventory Management

Job description

1. Salon Operations Management

a. Daily Operations Oversight

• Ensure smooth day-to-day running of all salon outlets (e.g., appointment flow, cleanliness, equipment readiness)

• Supervise front desk operations, therapist scheduling, and treatment room availability

b. SOPs and Service Excellence

• Develop, implement, and monitor SOPs for customer service, treatment flow, hygiene, and staff conduct

• Conduct regular audits to ensure high service standards and consistency across outlets

c. Inventory & Supplies

• Manage salon inventory (products, tools, linens, etc.) to ensure optimal stock levels

• Source and liaise with suppliers to ensure timely procurement and cost-effectiveness

d. Maintenance & Safety

• Coordinate maintenance of salon equipment and premises

• Ensure all hygiene, health, and safety guidelines (NEA, SFA, etc.) are strictly followed

2. Sales and Revenue Growth

a. Sales Strategy & Target Setting

• Develop sales targets for membership plans, packages, and product upselling

• Work with marketing to launch seasonal promotions and campaign rollouts

b. Team Sales Management

• Train and guide staff on soft selling techniques and service-based upselling

• Track individual and team sales performance; implement improvement plans as needed

c. Customer Retention

• Create strategies for client rebooking, loyalty programs, and personalized follow-ups

• Handle escalated customer service matters and build long-term client relationships

d. Sales Reporting

• Prepare weekly/monthly sales reports with breakdowns of services, products, and memberships sold

• Analyze sales trends and propose tactical adjustments to boost performance

3. Staff Leadership & HR Support

a. Team Management

• Supervise a team of therapists, beauticians, and customer service staff

• Handle rostering, punctuality, discipline, and daily briefings

b. Recruitment & Training

• Assist in hiring and onboarding of new staff

• Conduct or coordinate in-house training on SOPs, customer care, and product knowledge

c. Culture & Motivation

• Foster a positive work culture that values teamwork, performance, and professionalism

• Organize staff incentives and recognize top performers

4. Customer Experience & Service Quality

a. Client Journey Management

• Ensure every customer touchpoint—from reception to post-treatment follow-up—is exceptional

• Implement and maintain a high standard of hospitality, responsiveness, and care

b. Feedback Handling

• Monitor and respond to customer feedback, online reviews, and complaints

• Implement improvement initiatives based on feedback insights

5. Business Operations & Admin

a. Budgeting & Cost Control

• Manage operational expenses, forecast monthly spending, and find ways to reduce costs

• Monitor wastage (products, utilities) and propose efficient alternatives

b. Compliance & Licensing

• Ensure outlets meet all legal and licensing requirements (work permits, NEA regulations, etc.)

• Handle insurance, audits, and other regulatory documentation