Assistant Lead Engineer - EUC (Central Infra Services)

Synapxe; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading HealthTech agency is seeking a Senior EUC Engineer to manage IT support functions. The role involves overseeing IT support activities, implementing service plans, and managing teams. The ideal candidate will have extensive experience in IT systems and strong leadership skills.

Qualifications

• 7-10 years' experience in IT systems development and maintenance.
• Experience in mass EUC deployment for projects.

Responsibilities

• Implement IT Support Service Plans and manage IT support activities.
• Oversee system maintenance and incident resolution.
• Manage teams, budgets, and performance management.

Skills

Leadership

Communication

Interpersonal Skills

Problem Solving

Vendor Management

Education

Diploma/Degree in Computer Science

Tools

ITIL

MCSE

Job description

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description:

Position Overview

The Senior EUC Engineer manages the IT support function. He/She provides management to a group of IT professionals and support staff and focuses on setting goals and priorities. He/She plans and directs the information processing activities of the organization and coordinates the effective design, implementation, and operation of management information systems and applications. He/She oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations.

He/She possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He/She is able to address multi-faceted issues effectively and collaboratively, including across departments.

Role & Responsibilities

• Implement IT Support Service Plans
• Lead the implementation of support services across the organization
• Define best practices and Service Level Agreements for the support function
• Establish performance and reporting measures to provide an effective and efficient level of service
• Manage IT Support Activities
• Identify actions to maintain or improve levels of service
• Advise the business on IT support metrics and capabilities
• Oversee System Maintenance
• Prioritize activities to ensure continuity of service and prompt issue resolution
• Oversee the compiling of data for reporting purposes
• Review trends and patterns
• Plan installation of hardware equipment, software, and maintenance agreements
• Recommend acquisition of new technology and software
• Provide Incident Resolution Guidance
• Analyze inquiries to identify recurring user problems, recommend solutions, and identify areas for service improvement
• Respond to more complex, escalated inquiries from team members
• Evaluate results of investigation reviews
• Develop problem-solving guidelines, checklists, or other materials to assist staff in responding to recurring or routine user problems
• Oversee disaster recovery planning and testing
• Manage Teams
• Oversee team management including budgets, forecasting, work allocations, and staffing
• Develop staff through ongoing coaching, mentoring, and career discussions
• Define common goals, direction, and accountability among staff
• Drive effective performance management practices within the department in accordance with company policies and procedures

Requirements

• Diploma/Degree in Computer Science or equivalent
• At least 7 - 10 years' experience in developing, implementing, and maintaining IT systems
• Experience in mass EUC deployment for building relocation, renovation projects, and new setup implementation
• Certification in ITIL, MCSE preferred
• Self-motivated, good interpersonal skills, ability to write, communicate, and present salient points and ideas to get buy-in
• Strong vendor management skills & team leading experience

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