Manager, Sales Operations (Customer Service, Vendor Service)

WT Microelectronics Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company in the semiconductor industry is seeking a Sales Operations Manager to oversee the sales support team and manage sales contracts and after-sales services. The ideal candidate will have extensive experience in sales operations and team management, with a preference for those familiar with the IC semiconductor field.

Qualifications

• More than 5 years of sales operation-related experience.
• More than 3 years of sales support team management experience.

Responsibilities

• Manage sales contracts, orders, shipments, payments, and after-sales services.
• Formulate work plan for sales operation team and supervise their work.
• Daily management of sales support team including goal setting and progress tracking.

Skills

Team Management

Sales Operations

Risk Control

Performance Communication

Talent Development

Education

Bachelor's Degree in International Trade

Bachelor's Degree in Economics

Bachelor's Degree in Marketing

Bachelor's Degree in Business Administration

Tools

SAP

Job description

Job Responsibilities

• Be responsible for tracking and managing sales contracts, orders, shipments, payments, and after-sales services.

• Be responsible for formulating the work plan of the sales operation team, guiding and supervising the team to carry out their work within internal processes.

• Develop and improve the work procedures of the sales operation team.

• Daily management of the sales support team: team goal setting, task allocation, progress tracking, risk control, performance communication, talent development.

Requirements

• At least a Bachelor's Degree qualification or equivalent, in International Trade, Economics, Marketing, or Business Administration preferred.

• More than 5 years of sales operation-related experience and more than three years of sales support team management experience.

• Work experience in the IC semiconductor or communications field is preferred but not required.

• Familiarity with SAP system is highly preferred.

Working location: ESR BizPark @ Changi (South Tower) nearest MRT: Expo (CG1/DT35)