IT Specialist

Velocity Electronics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Specialist to provide essential support for computers and IT resources across corporate offices and warehouse facilities. This role involves becoming an expert in the IT systems used globally, managing user support requests, and ensuring effective resolution of technical issues. The ideal candidate will possess strong hardware repair skills, proficiency in Microsoft Office applications, and a degree in a relevant field. If you're eager to thrive in a dynamic environment and contribute to a growing organization, this opportunity is perfect for you!

Qualifications

• Degree in Computer Science or related field required.
• Strong PC hardware installation and repair experience is essential.
• Mandarin proficiency is necessary for supporting offices in China.

Responsibilities

• Provide local and remote IT support to users worldwide.
• Manage deployment of new equipment and services to regional facilities.
• Participate in troubleshooting hardware, software, and network systems.

Skills

PC hardware installation and repair

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Scripting language programming

DHCP knowledge

Network tools (ping, traceroute)

DNS knowledge

Active Directory management

Wired and wireless networking

Mandarin language proficiency

Education

Degree in Computer Science

Degree in Engineering

Degree in MIS

Tools

Ticketing database

Job description

The IT Specialist performs installation and support of computers and other IT resources for corporate offices and warehouse facilities. The successful candidate must demonstrate a strong desire to work in a dynamic, growing environment and be capable of learning and operating the technology and processes used by our global distribution organization. The individual will be directly supporting users of our ERP system and is expected to be able to take ownership of issues and see them through resolution.

Area(s) of Responsibility:

• Provide local and remote support to users worldwide
• Become an expert in Velocity IT systems and application use

Essential Functions:

• Support desktops, notebooks, printers and network connected equipment
• Support phone systems
• Ensure requests from users are logged and escalation procedures followed
• Maintain problem status and resolution status in ticketing database
• Manage the deployment of new equipment and services to regional facilities
• Develop and maintain operational and system level documentation
• Participate in troubleshooting of hardware, software and network systems

Requirements:

• Degree in Computer Science, Engineering, MIS or equivalent
• Ability to converse and read in Mandarin as the individual will need to support our offices in China
• Strong PC hardware installation and repair experience
• Strong experience with Microsoft Outlook, Word, Excel, Powerpoint
• Programming experience in a scripting language
• Working knowledge of DHCP and network tools (ping, traceroute, etc.)
• Working knowledge of DNS and associated tools (whois, nslookup, dig, etc.)
• Experience with managing users and groups in Active Directory
• Experience with installation and setup of wired and wireless networking
• Lifting of up to 22 Kg equipment for installation
• Standing, climbing, stooping to install equipment and cabling
• Able to perform after hours and weekend support as necessary
• Working hours: 8:30am - 5:30pm
• Must be eligible to work in Singapore - Singaporean or Singapore PR