IT Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Deskside Engineer, where you will play a crucial role in providing IT support in a dynamic hospital environment. This position requires adaptability and proactivity to ensure smooth operations. You will be responsible for troubleshooting client platform issues, managing service requests, and implementing best practices for facility management. If you are IT savvy and ready to make a difference in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in IT support within a hospital environment.
• Ability to manage client platform implementation and upgrades.

Responsibilities

• Troubleshoot client platform issues and provide resolutions.
• Monitor service levels and maintain system configurations.
• Manage client platform implementation and upgrade projects.

Skills

Troubleshooting

Incident Management

Client Support

Technical Advice

Service Level Monitoring

Education

NITEC/Higher NITEC

Job description

About the Role:
We are looking for a reliable and experienced Deskside Engineer to join our team. This position is based in a hospital environment and requires someone who is adaptable, proactive, and able to perform under pressure. You will be responsible for providing IT support to ensure smooth day-to-day operations.

Responsibilities:

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
  

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT