Customer Care Manager

AESPERE GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing healthcare team in Singapore is seeking a Customer Care Manager to enhance the customer journey. This role involves overseeing the CRM system, leading the customer service team, and ensuring professional conflict resolution. The ideal candidate will have strong leadership skills and experience in customer service, particularly in healthcare. The position offers a competitive salary, medical benefits, and opportunities for career development.

Benefits

Competitive salary package

Medical and dental benefits

Staff discounts on treatments and products

Career development and internal promotion opportunities

Collaborative and respectful work environment

Qualifications

• Minimum 3 years’ experience in a customer service or supervisory role.
• Experience managing CRM systems is essential.

Responsibilities

• Oversee the company’s CRM system and ensure effective utilization.
• Lead and guide the customer service team for a seamless experience.
• Address escalated concerns between customers and service officers.

Skills

Leadership

Conflict Resolution

Communication

Interpersonal Abilities

Tools

CRM Systems

Job description

Customer Care Manager
Employment Type: Full-Time
Work Schedule: 5-day work week (Monday to Friday)

About the Role:
We are looking for a dedicated and capable Customer Care Manager to join our growing healthcare team. This role is crucial in ensuring a smooth customer journey by overseeing the company’s CRM system and resolving conflicts between customers and the customer service team. The ideal candidate is service-oriented, tactful, and highly organized.

Key Responsibilities:

• Take full ownership of the company’s Customer Relationship Management (CRM) system, ensuring accurate data and effective utilization across departments
• Lead and guide the customer service team to deliver a seamless and professional experience to all patients
• Address and resolve escalated concerns and disputes between customers and service officers in a professional and empathetic manner
• Review and improve service workflows, ensuring alignment with company standards
  Collaborate with clinic managers, physicians, and operations teams to enhance overall service delivery
• Prepare reports and insights using CRM data to support decision-making
  Support the continuous training and development of front-desk staff

Requirements:

• Strong leadership and conflict-resolution skills
• Excellent communication and interpersonal abilities
• Experience managing CRM systems is essential
• Proficient in both English and Mandarin (to liaise with Mandarin-speaking customers)
• Minimum 3 years’ experience in a customer service or supervisory role, preferably in the healthcare or wellness industry
• Able to multi-task and handle high-pressure situations with professionalism
• Self-motivated, responsible, and a team player

What We Offer:

• Competitive salary package
• Medical and dental benefits
• Staff discounts on treatments and products
• Career development and internal promotion opportunities
• A collaborative and respectful work environment

We regret that only shortlisted candidates will be contacted.