Payroll Assistant Manager / Manager

BDO BUSINESS SERVICES & OUTSOURCING PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Payroll Manager to lead a talented team in delivering outstanding client service. This role involves managing payroll operations, ensuring compliance, and driving business development efforts. You will be responsible for building strong client relationships and mentoring team members to achieve high standards of performance. If you are a results-driven professional with a passion for payroll management and team leadership, this is an exciting opportunity to make a significant impact in a collaborative environment.

Qualifications

• Minimum 5 years of payroll experience in a service provider environment.
• Experienced in leading and managing a team of 3-5 members.

Responsibilities

• Lead and manage a team of professional staff to ensure client service excellence.
• Review payroll processes and implement improvements for efficiency.

Skills

Payroll Management

Client Service

Team Leadership

Problem Solving

Communication Skills

Excel Proficiency

Organizational Skills

Business Development

Education

Business Degree or Diploma

Tools

Prosoft Payroll Software

Microsoft Excel

Microsoft Word

Job description

Responsibilities:

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements:

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence