Business Analyst (Oversea Program-VN)

FPT Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a motivated Business Analyst to enhance system processes and deliver key improvements. This role involves collaboration with cross-functional teams to analyze workflows and ensure solutions meet business goals. Ideal candidates will have a background in CRM systems and possess strong analytical and communication skills.

Qualifications

• 3+ years of experience in business analysis or related field.
• Familiarity with CRM systems or similar platforms.

Responsibilities

• Collaborate with stakeholders to document business requirements.
• Assess workflows and propose improvements.
• Support data migration and integration activities.

Skills

Communication

Problem-Solving

Analytical

Team-Oriented

Tools

CRM systems

Project Management Methodologies

Data Integration

Job description

We are seeking a motivated Business Analyst to support the delivery of key system enhancements and process improvements. In this role, you will partner with cross-functional teams and stakeholders to understand requirements, analyze workflows, and ensure that proposed solutions align with business objectives. This is an excellent opportunity to develop and expand your skills in a dynamic environment, particularly if you have a background in CRM or related systems.

Responsibilities

• Collaborate with stakeholders to identify and document business requirements, translating them into clear specifications.
• Assess current workflows, propose improvements, and validate recommended solutions with the relevant teams.
• Help conceptualize system enhancements and develop supporting documentation, including process flows, user stories, and acceptance criteria.
• Work closely with project teams (e.g., developers, QA, and operations) to monitor progress, communicate updates, and ensure that project milestones are met.
• Assist in defining testing strategies, performing user acceptance testing, and troubleshooting issues to ensure successful project delivery.
• Support data migration, integration activities, and reporting requirements across various business systems and platforms.
• Maintain effective communication with internal and external stakeholders, providing status updates and addressing questions or concerns promptly.
• Contribute to team discussions on best practices, process improvements, and ways to enhance overall project delivery.

Qualifications

• 3+ years of experience in business analysis, systems analysis, or a related field.
• Familiarity with CRM systemsor similar platforms is a plus.
• Proven ability to document and communicate complex requirements in a clear, concise manner.
• Demonstrated problem-solvingand analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience with project management methodologies (Agile/Waterfall) is advantageous.
• Knowledge of data integrationconcepts and/or system testing processes is a bonus.
• A proactive, team-orientedmindset and willingness to learn in a fast-paced environment.