IT Network Specialist (CCNA Certified)

RK Recruitment Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a skilled Network Engineer for a permanent role. You will be responsible for monitoring and troubleshooting network issues, ensuring reliable support. The ideal candidate will have a Bachelor's degree in IT-related fields, CCNA certification, and strong knowledge of networking principles. This position requires flexibility to work shifts and offers a competitive salary package.

Qualifications

• Minimum 1 year of relevant experience in network-related roles.
• CCNA certification is required.

Responsibilities

• Monitor, troubleshoot, and resolve network and server issues.
• Manage alerts and help desk tickets to meet SLA requirements.
• Adhere to Standard Operating Procedures for handling system alerts.

Skills

Networking Principles

Troubleshooting

Root Cause Analysis

Education

Bachelor's degree in Electronics Engineering

Bachelor's degree in Computer Engineering

Bachelor's degree in Information Technology

Tools

Fortinet

Palo Alto

Cisco

HPE

Juniper

Aruba

Dell

Ruckus

Job description

Benefits Summary:

• Network Engineer

• Permanent role

• Basic up to $ 6,000 + AWS +VB

• Monday to Friday: Office hours

• Location: Bright Hill

Responsibilities:

• Responsible for monitoring, troubleshooting, and resolving network and server issues on a rotational basis.

• Manage alerts, escalated calls, and help desk tickets to meet SLA requirements.

• Adhere meticulously to Standard Operating Procedures (SOP) for handling system alerts and routine tasks.

• Maintain flexibility in work schedules, including the possibility of working unconventional shifts.

• Step in to cover shifts for colleagues during their absence, ensuring continuous and reliable support.

• Monitor network and security devices, including routers, firewalls, switches, wireless controllers, access points, etc.

• Perform daily monitoring for network infrastructure and security issues using management tools and systems.

• Investigate network issues, conduct root cause analysis, and collaborate with other teams to resolve issues within SLA.

• Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.

• Maintain comprehensive records of network incidents, changes, and resolutions for future reference and reporting.

Additional Information:

• Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, or other IT-related courses.

• Strong knowledge of networking principles, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN, SDWAN)

• A minimum of 1 years of relevant experience in network-related roles is required for this position.

• CCNA certification is required.

• Experience in Networking Security solutions such as Fortinet, Palo Alto, Checkpoint, and Sophos is an advantage.

• Experience in Networking solutions such as Cisco, HPE, Juniper, Aruba, Dell, and Ruckus is an advantage.

• ITIL v4 Foundation certification will be an added advantage.

• Able to work rotating shifts to support 24/7 operations

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We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd |EA LicenseNo.:20C0280

Yee Yong Yik |EA Personnel No.: R25128788