Customer Service Executive

CHEF WORKS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in Singapore is seeking a Sales Coordinator to support the showroom and assist team members in completing client orders. This role involves customer interaction, sales support, and maintaining showroom displays. Ideal candidates should possess strong communication skills and proficiency in Microsoft Office. The position requires a service-oriented attitude and the ability to work collaboratively with team members.

Qualifications

• Excellent written and verbal communication skills in English.
• Ability to communicate effectively in one additional language is preferred.

Responsibilities

• Assist with product selection and record sales in ERP systems.
• Build rapport with corporate customers and provide pre-sales and post-sales services.
• Generate sales invoices, quotes, and assist in preparing customer orders.

Skills

Communication

Organizational Skills

Education

Proficiency with Microsoft Office

Job description

Sales Coordinator in showroom and support team members to complete orders for clients.

Monday to Friday (9am to 6pm)

CRITICAL ACCOUNTABILITIES

1. Meet and greet walk-in showroom customers, assist with product selection, record sales in ERP systems, and file bank receipts and delivery notes.
2. Build rapport and maintain good relationships with corporate customers, understand their needs, and provide professional pre-sales and post-sales services to explore further business opportunities.
3. Handle daily incoming sales inquiries and support sales executives, record new customers who walk in, and inform sales supervisor via a weekly spreadsheet.
4. Fill out embroidery forms for client embroidery.
5. Generate sales invoices, quotes, packing lists, and assist in preparing customer orders and packing.
6. Maintain the display in the showroom.
7. Check incoming stock, embroidery, and stock transfer.
8. Regularly update the embroidery spreadsheet.

EDUCATIONAL QUALIFICATIONS

Essential:

• Excellent written and verbal communication skills in English. Ability to communicate effectively in one additional language is preferred.
• Proficiency with Microsoft Office programs.

PERSONAL CHARACTERISTICS AND BEHAVIOURS

• Service-oriented attitude.
• Attention to detail and organizational skills.
• Honesty and integrity in all actions.
• Accountability towards responsibilities.
• Ability to develop cooperative working relationships with team members.
• Self-disciplined, highly motivated, and energetic personality.