Manager, Digital Operations (Pre-Course)

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 55,000 - 70,000; Full time

Job summary

A leading company in the education sector is seeking a dedicated professional to manage pre-operations and ensure compliance with funding agency requirements. The role involves overseeing a team, improving operational processes, and leading technology initiatives. Ideal candidates will have experience in training operations and familiarity with funding agency requirements. Join us to drive efficiency and innovation in our operations!

Qualifications

• Experience managing pre-course operations in Training and Education.
• Familiarity with funding agency’s course requirements.
• Experience implementing Lean concepts to improve productivity.

Responsibilities

• Manage Pre-Ops Executives and ensure timely task completion.
• Facilitate monthly audits and compliance with SOPs.
• Lead technology initiatives for efficiency and innovation.

Skills

Management

Collaboration

Technology Application

Education

Experience in Training and Education

Tools

Microsoft Power Platforms

Job description

• Manage Pre-Ops Executives: Ensure timely completion of tasks, including ordering, preparations, courseware, refreshments, assessments, Canvas, VLC emails, and invoice accuracy.

• SOPs and Work Instructions: Continuously improve and align with funding agency requirements and company policies.

• Email Requests: Process incoming requests from stakeholders promptly.

• Make-up Classes: Assign and prepare within stipulated timeframes.

• Ad-hoc Requests: Follow up on additional requests from corporate clients.

• Compliance: Ensure SOP/process adherence to meet audit requirements and reduce complaints.

• Audits: Facilitate monthly audits and reviews with funding agencies.

• Vendor Performance: Review and provide feedback for contract renewals.

• Product and Service Improvements: Review feedback for operational improvements and product development.

• Financial Budgeting: Assist in budgeting for Pre-Ops activities.

• Human Resource Management: Monitor manpower utilization, ensure staff competence, drive cross-training, manage recruitment and retention, and initiate improvement projects.

• Technology Application: Lead technology initiatives for efficiency and innovation.

• Collaboration: Work on joint projects with other teams and departments.

• Reporting: Provide monthly statistics and reports to management.

Requirements:

• Experience managing pre-course operations in Training and Education will be a plus.

• Familiarity with funding agency’s course requirements will be a plus.

• Experience using Microsoft Power Platforms (Power Automate, PowerApps, Power BI) welcomed.

• Experience implementing Lean concepts to improve productivity welcomed.