Assistant Manager, Middle Office

Raffles Medical Group Ltd; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to lead their Middle Office team, providing essential post-sales support and ensuring seamless communication between various teams and clients. This role involves monitoring service levels, addressing escalations, and streamlining processes for operational efficiency. Ideal candidates will possess a degree and have at least four years of experience in Employee Benefits Operations, along with strong communication skills and a service-minded approach. Join a dynamic team where your contributions will make a significant impact in enhancing client relationships and operational effectiveness.

Qualifications

• 4+ years of experience in Employee Benefits Operations preferred.
• Proficiency in Microsoft Office and good communication skills.

Responsibilities

• Lead the Middle Office team for post-sales support and client interaction.
• Monitor service level achievements and resolve escalations effectively.

Skills

Employee Benefits Operations

Communication Skills

Process Improvement

Customer Service

Microsoft Office

Education

Degree in any discipline

Tools

Microsoft Office

Job description

Job Responsibilities:

- Leads the Middle Office team to provide post-sales support to the Sales team and assists internal Operations teams especially Policy Administration and Claims team in interacting with Intermediaries and Client HR

- Maintain close working relationship with Sales/Policy Admin/Claims/Compliance/Customer Care Teams and external parties (Intermediaries/Client HR) to ensure seamless flow of relevant information and co-ordination

- Monitor service level achievements for selected clients

- Attend to escalations with ability to mitigate and resolve issues of concern in relation to needs of Client HR and Intermediaries.

- Assist in identifying, simplifying and streamlining processes for operation efficiency

- Perform ad-hoc duties as assigned

Job Requirements:

- Degree in any discipline

- At least 4 years of relevant experience in Employee Benefits Operations is preferred

- Knowledge of health insurance products would be an advantage

- Polite, tactful and service minded

- Good communication skills

- Able to work well independently and in teams

- Proficiency in Microsoft Office

Please note that only shortlisted candidates will be notified.