IT SUPPORT TECHNICIAN

Mooreast Asia Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading maritime engineering solutions provider is seeking an experienced IT Support Technician to join their team in Singapore. In this full-time role, you will provide comprehensive IT support, manage troubleshooting tasks, and ensure the smooth operation of IT systems. The ideal candidate will have a Diploma or Degree in IT, along with at least two years of relevant experience in network setup and technical support. Join a dynamic team committed to innovation and customer satisfaction.

Qualifications

• Minimum Diploma / Degree in IT, Computer Science, or equivalent.
• At least 2 years of experience in Linux/Nakivo web environments.
• Hands-on experience in LAN network setup and troubleshooting.

Responsibilities

• Manage regular maintenance and handle faults related to PCs and peripherals.
• Troubleshoot user issues and provide email support.
• Conduct annual Disaster Recovery Plan tests and maintain documentation.

Skills

Troubleshooting

Network Setup

Technical Support

Programming/Scripting

Education

Diploma / Degree in IT or Computer Science

Job description

About the role

We are seeking an experienced IT Support Technician to join our dynamic team at Mooreast Asia Pte Ltd. In this full-time role, based in the Shipyard West Region, you will play a crucial part in providing comprehensive IT support and troubleshooting to our organization, working alongside our outsourced professionals.

Job description

• Manage regular maintenance where applicable
• Handle faults related to PCs, notebooks, peripherals, and printers
• Maintain desktop hardware configurations and operating systems; handle software troubleshooting and set up new PCs with standard office applications
• Troubleshoot user dial-up problems, and manage restrictions on USB/storage media, personal email, and cloud services; suggest BitLocker drive encryption when appropriate
• Provide email support for desktops
• Install, upgrade, and relocate PCs, notebooks, and peripherals
• Ensure all users can log in to the company network
• Detect and eliminate computer viruses
• Troubleshoot problems encountered by end users
• Perform asset tagging, manage access card/RFID issuance, and oversee security controls
• Handle end-user IT requests with SPOC approval
• Create monthly case reports and monitor issues using Excel spreadsheets
• Liaise with third-party IT suppliers on server management and replication, ensuring overall server security
• Conduct functional and user acceptance testing to facilitate fast delivery across various user groups
• Provide technical alternatives, recommendations, or solutions to end users
• Review and suggest improvements for current processes and procedures
• Maintain software licensing, domain and email hosting, cloud messaging gateways, and cable patching works
• Carry out annual vulnerability assessments on internal servers to identify and mitigate system vulnerabilities
• Plan and conduct annual Disaster Recovery Plan (DRP) tests, maintain documentation, and implement necessary updates
• Install patches, update network security policies, reconfigure network devices, and educate users about social engineering threats

Job requirements

• Minimum Diploma / Degree in IT, Computer Science, or equivalent
• At least 2 years of experience in Linux/Nakivo web environments
• Knowledge of programming/scripting for servers and web services
• Hands-on experience in LAN network setup, maintenance, support, and troubleshooting; experience with load balancers and web accelerators is a plus
• In-depth knowledge and experience are preferred
• Only shortlisted candidates will be notified

About us

Mooreast Asia Pte Ltd is a leading provider of maritime and offshore engineering solutions in the Asia-Pacific region. With a focus on innovation and customer satisfaction, we are committed to delivering high-quality products and services. Our dedicated team drives our success and industry growth.

If you are excited about this opportunity and believe you have the skills and experience to excel, we encourage you to apply now.