IT Engineer - EUC , Microsoft AD & System Support/ In-house Role)

Source Solutions HR Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide exceptional technical support for end-user devices and software. In this role, you'll assist users with various technical issues, ensuring smooth operation of desktop and laptop computers, printers, and other office equipment. You'll be responsible for setting up new devices, managing service requests, and maintaining IT service delivery standards. This position offers a dynamic work environment with opportunities for growth and development, making it perfect for those passionate about technology and user support.

Benefits

Good Staff Benefits

Bonuses

Qualifications

• 2-3 years experience in end-user support is required.
• Proficient in Windows OS and Microsoft Office applications.

Responsibilities

• Provide technical support for end-user devices and software.
• Setup and deploy new desktop/laptop computers and software.

Skills

Technical Support

Troubleshooting

Microsoft Office

Windows Operating Systems

Active Directory

Education

Diploma in Information Technology

Diploma in Computer Engineering

Tools

M365

Anti-virus Software

Job description

Information

• In-house role
• $3500 to 4000 + Bonuses + Good Staff Benefits
• SGX Listed Coy
• Monday to Friday (Office Hours)
• Contract to Perm role

Responsibilities

• Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Support service request and incident management to provide quality end-user services.
• Perform ad-hoc root cause analysis and problem resolution.
• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
• Develop checklists for typical problems.
• Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.

Requirements

• Diploma in Information Technology, Computer Engineering or equivalent, with at least 2 - 3 years of relevant experience in End User support.
• Proficient with Windows operation systems, M365, Anti-virus software and etc.
• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)
• Experience in supporting Microsoft Active Directory

EA: 17C8660

CEI: R1104442 (Wong Zi Ming Shawn)

www.sourcesolutionshr.com